News - O2 customers get compensation after network breakdown

[HEXUS]

A £10 store voucher and 10 per cent off your July bill. Giffgaff and Tesco folk get a bit of love too.

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[3930k]

Can you use the voucher for o2 upgrades?

[Andeh13]

hmmm 10% during one week off a top up. I am not convinced at all. Unless that includes goodbags but I doubt that....

[mark22]

hmmm 10% during one week off a top up. I am not convinced at all. Unless that includes goodbags but I doubt that....

It's probably a bit hard for giffgaff to get £10 for each customer from O2. At least there's something and tbh I'd think most people savvy enough to use giffgaff would understand this sort of thing can happen to any network every now and then.

[Andeh13]

yeah, you have a fair point there. I wont be making use of the offer either way, but I can't say i was badly put out by the network downage!

[Hicks12]

dont think anyone can complain at that, youd expect the days worth of usage refunded and it has but then they have given you a bit extra... **** happens and I havent ever known the O2 network going down before this and ive had issues with Orange, once i didnt have a reliable connection for over a day in my area and got nothing!.

O2, solid and swift in dealing with this, they have done it without you requiring to chase them for it so kudos to them.

[Tpyo]

O2, solid and swift in dealing with this, they have done it without you requiring to chase them for it so kudos to them.

I do like the fact that the refund is automatic. Many companies seem to go for the 'claim your 12 vouchers for £1 off your monthly bill, then submit up to 2 vouchers per month, attached to a copy of your latest bill and send it to... route so they can say you were given it but very few people actually go on to claim it (all).

[The Hand]

Sounds good to me, since I didn't have any problems on giffgaff I'll consider it a bonus.