Auto-compensation for telecoms customers proposed by Ofcom

[HEXUS]

Quality of service problems should be compensated without a lengthy claims process.

Read more.

[Sunderas]

Finally?! Now we only need penalties for providers that sell broadband up to 17Mbps and you get 1,2Mbps...

[virtuo]

Finally?! Now we only need penalties for providers that sell broadband up to 17Mbps and you get 1,2Mbps...

The whole reason they now market it "up to", I think the tariff should be on a sliding scale.

I, for example pay for "up to 80Mb", I get around 55 (although it's gradually decreased over time from 72-ish)

So for that 25Mb they are failing to provide, or I am not able to access, should I be paying for it? I think not, so why not knock 25-30% off my bill.

[Ttaskmaster]

Finally?! Now we only need penalties for providers that sell broadband up to 17Mbps and you get 1,2Mbps...

Did they not give you a rundown of what you're actually likely to get?
Mine is the usual "up to", but they also specify our particular line can only be expected to deliver a max of 2Mbps...

Kinda like how your car can return up to 74pmg, but if you drive like a plum you'll only get 12.

[shaithis]

This, plus the openreach change, add in a bit of brexit and ISPs will feel fully justified in hiking prices through the roof now.

[aniilv]

Here is my story with virgin internet.

I have 150mbps and always has been top notch, but at some point last month noticed I am getting 50-70mbps. Called up virgin, instantly connected me with support, they asked to reset router and after that did nothing they told me they know about the issue, it has been oversold and needed upgrade to infrastructure which was coming in something like 2 weeks. They told me I will have discount for this. After about 1 week my speed was back up and new invoice came with 8£ discount.

Only complaint I have is that unless I would call, I would not get compensation, nor was it said anywhere there is known issue which is why I had to call em.

[Biscuit]

Did they not give you a rundown of what you're actually likely to get?
Mine is the usual "up to", but they also specify our particular line can only be expected to deliver a max of 2Mbps...

Kinda like how your car can return up to 74pmg, but if you drive like a plum you'll only get 12.

Except the driving example would be under your control (unless you bought a VW) and the internet thing would be completely out of your control.