Results 1 to 13 of 13

Thread: Scan provides insight into 3XS workstation market

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    31,709
    Thanks
    0
    Thanked
    2,073 times in 719 posts

    Scan provides insight into 3XS workstation market

    Lays groundwork for growth in burgeoning sector.
    Read more.

  2. #2
    Member
    Join Date
    Sep 2012
    Location
    Worksop
    Posts
    149
    Thanks
    1
    Thanked
    15 times in 13 posts
    • KrisWragg's system
      • Motherboard:
      • Asrock X370 Taichi
      • CPU:
      • AMD 1700X @ 3.7Ghz
      • Memory:
      • 32GB Corsair Vengeance
      • Storage:
      • 500GB 950 Evo + 500GB 850 Evo
      • Graphics card(s):
      • R9 290 @ 1.1Ghz
      • PSU:
      • Seasonic Platinum 660W
      • Case:
      • Fractal Design Define S
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • 2 x Dell U2713HM
      • Internet:
      • Plusnet 78mbit down / 20mbit up

    Re: Scan provides insight into 3XS workstation market

    We have been using Scan overclocked systems for our developer machines for a few years now.

    Mine was the first one we purchased, its a i7-5820k overclocked to 4.4Ghz

    We switched to these rather than dual socket Xeon desktops as we wanted plenty of threads whilst also having high speed single core as our compilation spends a lot of time linking which is single threaded, also some of the simulations our software runs are also partially single thread bound too.

  3. #3
    Senior Member
    Join Date
    Apr 2016
    Posts
    520
    Thanks
    0
    Thanked
    31 times in 28 posts

    Re: Scan provides insight into 3XS workstation market

    We very, very wary of Scan's returns policy. You will and can get stung.

    I recently, via Amazon, returned a DJI Mavic pro that, when faced with wind, was hesitant to move forward. The model, at that time, also had issues with SD cards getting stuck (128Gb sandisk) which also happened to my SD. There were also issues with muddy 1080p recordings which have since been fixed via a firmware update. Obviously a bit annoyed, I returned the item. Scan, for some odd reason, denied all evidence, including forum posts from others experiencing the same issues and stated that there were no issues with the device.

    Yeah, okay, whatever you say Scan. They refunded minus 20% (I think it was 20%) and, luckily, after complaining Amazon refunded the rest. All in all I got my money back but Scan did NOT make it easy. Be wary.

    I also recall a much earlier experience, with the company, over returning one faulty motherboard (Ordered two for builds with 1 not working) which didn't go well. Amazon is simply much easier to deal with direct.

  4. Received thanks from:

    Jonj1611 (08-11-2017)

  5. #4
    Senior Member this_is_gav's Avatar
    Join Date
    Dec 2005
    Posts
    4,854
    Thanks
    175
    Thanked
    255 times in 217 posts

    Re: Scan provides insight into 3XS workstation market

    I agree excalibur, Scan's customer support has gone through the floor in the past few years.

    Most of our work business went through Scan but I think we suffered issues with RMAs and support with something like 4 out of the last 5 orders.

    My 'favourite' was a brand new Western Digital hard drive that had bad sectors everywhere. They agreed to the RMA, and after they tested it I received a message to say they were refusing the RMA on the basis of 'customer damage'. I asked for proof and they sent a picture of one corner (of solid steel) having a fairly decent dent in it. Now anyone that's handled a WD drive will know that the solid metal ends are pretty much indestructible, but they weren't accepting my pleas that it would be all-but impossible for a user to do, accidentally or otherwise. I resorted to filming myself flinging an old WD drive at the floor with maximum force over and over again and then showing the damage to the camera at the end - a few scratches was the only damage to the metal, and certainly no dent. Only when I showed them that video did they relent and accept the RMA "as a gesture of goodwill".

    Never again.

  6. Received thanks from:

    Jonj1611 (08-11-2017),virtuo (08-11-2017)

  7. #5
    Senior Member
    Join Date
    Aug 2013
    Location
    North Wales
    Posts
    1,849
    Thanks
    165
    Thanked
    271 times in 202 posts
    • virtuo's system
      • Motherboard:
      • Gigabyte Aorus Master X570
      • CPU:
      • Ryzen 9 5950x
      • Memory:
      • 64Gb G.Skill TridentZ Neo 3600 CL16
      • Storage:
      • Sabrent 2TB PCIE4 NVME + NAS upon NAS upon NAS
      • Graphics card(s):
      • RTX 3090 FE
      • PSU:
      • Corsair HX850 80+ Platinum
      • Case:
      • Fractal Meshify 2 Grey
      • Operating System:
      • RedStar 3, Ubuntu, Win 10
      • Monitor(s):
      • Samsung CRG90 5140x1440 120hz
      • Internet:
      • PlusNet's best, but still poor, attempt

    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by this_is_gav View Post
    I resorted to filming myself flinging an old WD drive at the floor with maximum force over and over again and then showing the damage to the camera at the end - a few scratches was the only damage to the metal, and certainly no dent. Only when I showed them that video did they relent and accept the RMA "as a gesture of goodwill".
    Excellent, so, that's on youtube, yeah?

  8. #6
    Senior Member this_is_gav's Avatar
    Join Date
    Dec 2005
    Posts
    4,854
    Thanks
    175
    Thanked
    255 times in 217 posts

    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by virtuo View Post
    Excellent, so, that's on youtube, yeah?
    It was on Vimeo, but as private video out of respect to my employer. We've closed the channel since but I'm sure I'll still have the video somewhere.

  9. #7
    Senior Member this_is_gav's Avatar
    Join Date
    Dec 2005
    Posts
    4,854
    Thanks
    175
    Thanked
    255 times in 217 posts

    Re: Scan provides insight into 3XS workstation market

    Oh sod it. The school doesn't even exist anymore (the area moved to 2-tier from 3-tier in the summer and all of the local middle schools closed as a result).

    I've removed our account manager's name from the start of the video. The term 'maximum force' was over the top, but still (I don't like appearing on video and I was shaking with anger at this point, so you'll excuse the blurred memory).


    Edit 13/11/17: removed video as everyone who needs to see it will have seen it by now and I don't want to cause an issue should I return to the County Council in the future.

    The after shot (click for full res):


    I've since learned it was a reinforced concrete floor, as I had the pleasure of working next to it while the builders next door tried in vain to machine out the old drains in preparation for the classroom reconfiguration for the primary school which was moving in once we left.

    I won't share Scan's photo of the defective drive as it's not my property, but they will no doubt still have it and are free to publish it if they think it helps defend their side of the story.
    Last edited by this_is_gav; 13-11-2017 at 01:46 PM.

  10. Received thanks from:

    virtuo (10-11-2017)

  11. #8
    Registered User
    Join Date
    Oct 2017
    Posts
    5
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Scan provides insight into 3XS workstation market

    I'm in total agreement when people say Scan's customer support has gone through the floor in the past few years

  12. #9
    Senior Member Macman's Avatar
    Join Date
    Nov 2010
    Location
    Glasgow
    Posts
    1,528
    Thanks
    195
    Thanked
    97 times in 80 posts
    • Macman's system
      • Motherboard:
      • Z170 Pro Gaming
      • CPU:
      • i9 9900K
      • Memory:
      • 32GB
      • Storage:
      • 5TB
      • Graphics card(s):
      • Nvidia GeForce RTX2080Ti
      • PSU:
      • Corsair 650VS
      • Operating System:
      • Windows 11
      • Monitor(s):
      • 27" Asus Predator

    Re: Scan provides insight into 3XS workstation market

    I can agree with that too.

  13. #10
    Anthropomorphic Personification shaithis's Avatar
    Join Date
    Apr 2004
    Location
    The Last Aerie
    Posts
    10,857
    Thanks
    645
    Thanked
    872 times in 736 posts
    • shaithis's system
      • Motherboard:
      • Asus P8Z77 WS
      • CPU:
      • i7 3770k @ 4.5GHz
      • Memory:
      • 32GB HyperX 1866
      • Storage:
      • Lots!
      • Graphics card(s):
      • Sapphire Fury X
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T (White)
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • 2 x Dell 3007
      • Internet:
      • Zen 80Mb Fibre

    Re: Scan provides insight into 3XS workstation market

    Yup, not the company they used to be, that's for sure.

    I've pretty much given up on ordering from them due to being treated atrociously a couple of times in a row (when my order history went back pages and thousands and thousands of pounds), there is absolutely ZERO customer loyalty from them, testing has become shoddy as hell.....and as others have stated, Amazon returns policy leaves scan looking like a rip-off merchant.
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Dell Precision 5510 Printer: HP CP1515n || Phone: Huawei P30 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM14 / Playstation 4 + G29 + 2TB Hybrid drive

  14. #11
    The late but legendary peterb - Onward and Upward peterb's Avatar
    Join Date
    Aug 2005
    Location
    Looking down & checking on swearing
    Posts
    19,378
    Thanks
    2,892
    Thanked
    3,403 times in 2,693 posts

    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by excalibur1814 View Post
    We very, very wary of Scan's returns policy. You will and can get stung.

    I recently, via Amazon, returned a DJI Mavic pro that, when faced with wind, was hesitant to move forward. The model, at that time, also had issues with SD cards getting stuck (128Gb sandisk) which also happened to my SD. There were also issues with muddy 1080p recordings which have since been fixed via a firmware update. Obviously a bit annoyed, I returned the item. Scan, for some odd reason, denied all evidence, including forum posts from others experiencing the same issues and stated that there were no issues with the device.
    While I have some sympathy, I wouldn’t by something like that from anyone other than a specialist supplier, unless I was very familiar with the product to start with.

    Scan have a bit of a history of jumping on the latest bandwagon, about 10 years ago when smart phones were becoming popular, they set up a phone division, then when vaping became popular, they stated selling vaping products. Those are fairly simple things, but afaik, they don’t do those activities any more.

    Drones are the current gadget to go - scan are on the bandwagon, but do they offfer a range of spares, training, have actual experience other than selling a box? Will they still be supporting the product in three years time? I don’t know, but I wouldn’t bet on it.

    I’d rather pay more and know that I have specialist advice to hand from someone who has flown it and knows how it works and can supply spares.

    As for CS in general, I don’t know. I have never had a problem personally, but now for anything complex, I’d tend to go elsewhere, simply to avoid the risk of hassle that others have reported here. I’ sure that of the the thousands of transactions Scan process, the majority are hassle free and don’t need and RMA, but if something does go wrong, again I d rather pay a little more on the purchase price that consider taking out an additional limited time insurance policy to ensure I have a problem free RMA process.
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

  15. #12
    Senior Member
    Join Date
    Apr 2016
    Posts
    520
    Thanks
    0
    Thanked
    31 times in 28 posts

    Re: Scan provides insight into 3XS workstation market

    "While I have some sympathy, I wouldn’t by something like that from anyone other than a specialist supplier"

    I didn't need Scan's help as it was my fourth drone, at that time, so I just needed it to work. I would never, ever, have asked Scan for any further assistance as I honestly wouldn't expect any from any supplier (Amazon etc). What I would have liked is for them to take the evidence seriously and realise that I was returning for specific reasons/faults and not, "There's nothing wrong with it!"

  16. #13
    The late but legendary peterb - Onward and Upward peterb's Avatar
    Join Date
    Aug 2005
    Location
    Looking down & checking on swearing
    Posts
    19,378
    Thanks
    2,892
    Thanked
    3,403 times in 2,693 posts

    Re: Scan provides insight into 3XS workstation market

    Quote Originally Posted by excalibur1814 View Post
    "While I have some sympathy, I wouldn’t by something like that from anyone other than a specialist supplier"
    I didn't need Scan's help as it was my fourth drone, at that time, so I just needed it to work. I would never, ever, have asked Scan for any further assistance as I honestly wouldn't expect any from any supplier (Amazon etc). What I would have liked is for them to take the evidence seriously and realise that I was returning for specific reasons/faults and not, "There's nothing wrong with it!"
    Sorry, my point was that if you buy a product from a specialist, they are more likely to understand the issue that you had and be able to reproduce it.

    I agree that generally you should be believed, but I guess there are instances of people less honest than you ‘playing the system’ or perhaps people with less experience than you returning it, not because the item is faulty, but simply because they didn’t understand how to use it properly or understand the capabilities and limitations. Obviously this doesn’t apply to you!

    You see instances of the latter in product reviews on (for example) Amazon where the reviewer gives a low score simply because they don’t understand the product. (Again, not in your case)
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •