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Thread: Anyone here work for Carphone Warehouse in a more senior role?

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    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Anyone here work for Carphone Warehouse in a more senior role?

    You have one livid customer tired of being fobbed off with crap excuses after jumping through every hoop you've asked me to jump through.

    How do I take this higher?

    A PM is fine.

    Mr Angry
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    Agent of the System ikonia's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    you write a letter to head office.
    It is Inevitable.....


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    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    ...and they ignore it, I've tried that.

    I want to speak to someone who can take it further, I'm just getting call centre folk at the moment or line managers.
    |Kata: "Read title as 'fisting'. Not sure why I clicked. Relieved, really."|
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    Write direct to the MD / CEO and anyone at that level....having seen the fall out filter through from these requests, they do get looked into

    Edit - or, now Ive read the above....maybe not!! Can companies house provide home address details for the MD? Might be worth a shot
    Last edited by IainB; 10-08-2007 at 10:24 PM. Reason: I cant read threads!!

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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    try consumer direct, and if worst comes to worst i think a newspaper might be a good place to start

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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    What is the problem? Newspapers aren't interested in consumer issues unless lots of people die as a result anyway so you can forget that, withdrawing money if your still paying anything by direct debit will get their attention too

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    RIP Evy mroz's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    Quote Originally Posted by mycarsavw View Post
    You have one livid customer tired of being fobbed off with crap excuses after jumping through every hoop you've asked me to jump through.

    How do I take this higher?

    A PM is fine.

    Mr Angry
    I'll give you ten to one you don't get a helpful response to this post from a senior CW employee. Even if they were around I imagine they'd ignore anyone with an obvious complaint.

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    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    Not sure if this is pure coincidence or not but I had a call today from a Manager - problem solved, refund on its way.

    If I receive it, and if anyone cares, I'll dish the dirt. If not, I'll be back to cause a merry hell
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    RIP Evy mroz's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    Good luck & let us know what happens.

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    Angry Re: Anyone here work for Carphone Warehouse in a more senior role?

    Quote Originally Posted by mycarsavw View Post
    You have one livid customer tired of being fobbed off with crap excuses after jumping through every hoop you've asked me to jump through.

    How do I take this higher?

    A PM is fine.

    Mr Angry
    Make that 2 livid customers. Carphone Warehouse told my daughter that she would not have to pay any cancellation fee from BT if she transferred to TalkTalk, because they were in partnership. A lie. She now has a bill from BT for £115.
    They also told her she would not have to pay a joining fee for broadband. Or at least it would be taken then refunded straight away. A lie. She has a bill for £29.99 and no indication of a refund.

    What was the response from Carphone Warehouse when she went back to complain. "It's your word against ours"

    What was the response from TalkTalk when she rang them. "Go talk to Carphone Warehouse"

    I don't think it is possible for me to be any more angry or frustrated. How are these people allowed to operate like that

  11. #11
    Does he need a reason? Funkstar's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    People in the media always go on about changing your providers for phone/gas/electricity/etc. and you can get massive savings. But really, sometimes, is it worth the hastle?

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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    Quote Originally Posted by mycarsavw View Post
    You have one livid customer tired of being fobbed off with crap excuses after jumping through every hoop you've asked me to jump through.

    How do I take this higher?

    A PM is fine.

    Mr Angry
    Would you admit it if you did?
    I know i wouldnt

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    RIP Evy mroz's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    I have to set up someone's broadband connection for them (parents in law). They've gone with TalkTalk. I told them not to.

    /lectures to self...
    If there are any problems I'm not going to get stressed. I'm not going to undue lengths to fix them. I shall remain calm, say I told you so & walk away...

    Well, maybe. That's maybe to the walking away. As to there being set up problems I'd give it 50/50. And I bet they'll have trouble after it's set up. God, it me off when people don't take good advice.

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    Senior Member Smudger's Avatar
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    A letter to consumer pages in newspapers sometimes does the trick. The Guardian one on a Saturday or the Observer one on a Sunday seem to get responses... I'm sure most newspapers have a similar service.

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    PEN
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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    Seriously, send a letter to Charles Dunstone Direct. Or phone head office and speak to his secretary.

    Obviously ranting is going to get you nowhere but I know for a fact that customer services is very important to him.

    PEN

    /interesting anecdote.... my wife went to school with him and often they went in the same car pool. At age 14 or thereabouts they were all saying what they'd like to be when they grew up - typical answers ensued such as pilot, ballet dancer etc - but he said he wanted to be an entrepreneur.... straight up. Interesting huh?

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    Re: Anyone here work for Carphone Warehouse in a more senior role?

    I work for Geek Squad - cahoots with TT

    Also worked on their 2nd line team for broadband support..

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