You have one livid customer tired of being fobbed off with crap excuses after jumping through every hoop you've asked me to jump through.
How do I take this higher?
A PM is fine.
MrAngry
You have one livid customer tired of being fobbed off with crap excuses after jumping through every hoop you've asked me to jump through.
How do I take this higher?
A PM is fine.
MrAngry
you write a letter to head office.
It is Inevitable.....
...and they ignore it, I've tried that.
I want to speak to someone who can take it further, I'm just getting call centre folk at the moment or line managers.
Write direct to the MD / CEO and anyone at that level....having seen the fall out filter through from these requests, they do get looked into
Edit - or, now Ive read the above....maybe not!! Can companies house provide home address details for the MD? Might be worth a shot
Last edited by IainB; 10-08-2007 at 10:24 PM. Reason: I cant read threads!!
What is the problem? Newspapers aren't interested in consumer issues unless lots of people die as a result anyway so you can forget that, withdrawing money if your still paying anything by direct debit will get their attention too![]()
Not sure if this is pure coincidence or not but I had a call today from a Manager - problem solved, refund on its way.
If I receive it, and if anyone cares, I'll dish the dirt. If not, I'll be back to cause a merry hell![]()
Good luck & let us know what happens.
Make that 2 livid customers. Carphone Warehouse told my daughter that she would not have to pay any cancellation fee from BT if she transferred to TalkTalk, because they were in partnership. A lie. She now has a bill from BT for £115.
They also told her she would not have to pay a joining fee for broadband. Or at least it would be taken then refunded straight away. A lie. She has a bill for £29.99 and no indication of a refund.
What was the response from Carphone Warehouse when she went back to complain. "It's your word against ours"
What was the response from TalkTalk when she rang them. "Go talk to Carphone Warehouse"
I don't think it is possible for me to be any more angry or frustrated. How are these people allowed to operate like that![]()
People in the media always go on about changing your providers for phone/gas/electricity/etc. and you can get massive savings. But really, sometimes, is it worth the hastle?
I have to set up someone's broadband connection for them (parents in law). They've gone with TalkTalk. I told them not to.
/lectures to self...
If there are any problems I'm not going to get stressed. I'm not going to undue lengths to fix them. I shall remain calm, say I told you so & walk away...
Well, maybe. That's maybe to the walking away. As to there being set up problems I'd give it 50/50. And I bet they'll have trouble after it's set up. God, itme off when people don't take good advice.
A letter to consumer pages in newspapers sometimes does the trick. The Guardian one on a Saturday or the Observer one on a Sunday seem to get responses... I'm sure most newspapers have a similar service.
Seriously, send a letter to Charles Dunstone Direct. Or phone head office and speak to his secretary.
Obviously ranting is going to get you nowhere but I know for a fact that customer services is very important to him.
PEN
/interesting anecdote.... my wife went to school with him and often they went in the same car pool. At age 14 or thereabouts they were all saying what they'd like to be when they grew up - typical answers ensued such as pilot, ballet dancer etc - but he said he wanted to be an entrepreneur.... straight up. Interesting huh?
I work for Geek Squad - cahoots with TT
Also worked on their 2nd line team for broadband support..
There are currently 1 users browsing this thread. (0 members and 1 guests)