If you’re moving to 3 and you want to keep your number, you need to contact your current network provider to ask for a Port Authorisation Code (PAC).
What is a PAC?
A PAC allows you to ask your current network provider to transfer your number to another network provider.
Your current network provider will give you a PAC within two working days of the time you ask them for it. Your PAC is valid for 30 calendar days.
Your current network provider will not give you a PAC if:
· your number is disconnected; or
· there are issues with your contract (for example, you have a minimum term contract)
The next thing you need to do is tell us you want to transfer your number. You must do this within 30 days of when you received your PAC. Your number can be transferred anytime between seven and 37 calendar days from the date you received your PAC. We’ll give you at least seven calendar days’ notice.
Here are a few more things you need to know about moving your number to 3
· You must have a 3 account before we can set up your transfer.
· When we receive your PAC, we’ll transfer your number at the earliest date possible (minimum of five working days), unless you specify a later date.
· If your PAC has expired, you need to contact your old network provider to get a new PAC.
· If you want to cancel the transfer, you must give us up to 48 working hours’ notice.
· If you want to change the date we transfer your number, you need to give us 48 hours’ notice, and you can only change to a later date (not earlier).
· You may experience disruption to your service on the day of the port. If this happens, service will be restored by 5.30pm.