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Thread: Virgin Mobile - unlimited internet - Spurious charges?

  1. #17
    Senior Member Hicks12's Avatar
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    Re: Virgin Mobile - unlimited internet - Spurious charges?

    Their email is rather crap, you'd expect to get things sorted via it but apparently they need to verify it first via a phone call even though i provided them with every detail possible in the email and they ask for just my name when i phoned!.

    Give them a ring, they will sort it but they will try to say its industry standard etc but ignore all that crap and say I want a refund on that money and they will do it pretty quick. Make a note of your bills before ringing though just to make sure the person on the phone is ok with maths!. When i finished the phone call she said she would pass on the message to the communications team or something to find out why and to make a note on my account which i doubt did happen but there you go .

    I think its because they get it via t-mobile and so the time between t-mobile and they can organize the internet means this empty gap your charged for.... stupid really as its not industry wide!.
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    Formerly known as Andehh Andeh13's Avatar
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    Re: Virgin Mobile - unlimited internet - Spurious charges?

    Am keeping an eye on this thread, I am with Virgin Media for TV etc & have found their Customer Service to be woeful at best, wouldn't have used them had I not been stuck with a <1mb BT line!

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    Re: Virgin Mobile - unlimited internet - Spurious charges?

    Virgin are at it again. Had an extra charge of GBP11.00 on my bill this month. This is about the 3rd/4th time it has happened across 4 Virgin accounts we have. Also, the unlimited internet has changed to 1GB - Virgin say this is the same.
    This is a racket which Virgin has chosen to do absolutely nothing about because it increases their revenue. Just shows how useless Ofcom are and indicative of how so many companies in the UK fiddle their customers with total immunity.

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    Re: Virgin Mobile - unlimited internet - Spurious charges?

    keep this thread alive!

    noticed mine today and found here!

    now the daily mobile internet charge is up to £0.50 and I am on a £7 per month deal. Cant believe they are still doing this two years after the first start of this thread. Gonna call them, say, every 6 months to get refunded. Guess don't have other options.

  5. #21
    The Old Fox csgohan4's Avatar
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    Re: Virgin Mobile - unlimited internet - Spurious charges?

    this sounds fishy, if they do this to millions of customers they getting a bit of money under handed
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    Re: Virgin Mobile - unlimited internet - Spurious charges?

    I recently signed up for a sim only deal with them. I am worried about these state of affairs given I am leaving 3 for these same reasons.

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