
Originally Posted by
williams22
So what are you doing all these days from the day you have purchased your mobile... i think you should have been replaced it the day you found trouble in it...
Well at first I thought maybe there was something I can do or maybe I was doing something wrong, so searched on Internet for a solution. Only then I found out that there are loads of other people having the same issue with it, some are worse and some are just like mine, while others are claiming it's working fine.
Since I wanted the phone and deal was quite good too, I then contacted them. But I asked for further advice on the 7th day, because I thought maybe there is something they know or can tell me to make it work, without sending it back or cancelling the order.
I can probably wait for a replacement, but my concern is that too will be same or worse, as it has hardware fault which am sure they will not accept, as a recall would be huge, and it would have given me a chance to compare both units before sending other back. More users are reporting wifi and gps fault.
I spoke to o2 and they say had I bought of them directly then the o2's policy is to send a replacement first and then ask for the other to be sent back. However this is through Dial-a-Phone and they can't help, as that's their policy.
They always take at least a day or even longer to reply, and I think they are buying for time, and after 28 days they can tell me to contact Samsung. Thanks to Saracen and all you guys, this is the email I sent them yesterday and not got a reply from them as yet, and still no returns bag.
Code:
Thank you for your reply, however I contacted Dial-a-Phone on the 7th day of receiving the phone, not including the day of delivery. Which is within DSR period. I could not have rejected the goods since they had to be fit for the purpose. Since I have not "accepted" the goods? I can reject them because they don't conform to contract.
I have also discovered another problem with this phone, that it does not lock on to gps often and keeps loosing signal if it does when wifi is switched off or disconnected.
Further more you mentioned 28days, but fail to also provide me with information of 14 days cooling off period and also 7days DSR, at the same time, which you were required to legally provide me with, so I could have taken alternative action.
It would also be in the interest of dial-a-Phone to send me a replacement handset ASAP as a good customer care and PR.
For all of the above I am entitled to ask that they replace the handset immediately or consider a reimbursement for the inconvenience suffered.
Regards