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Thread: leaving orange. will they try and keep me after giving my pac code ?

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    DILLIGAF GoNz0's Avatar
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    leaving orange. will they try and keep me after giving my pac code ?

    rang orange to get my pac code tonight and within 30 seconds i was passed from india to englands retentions team.

    now as a PAYG customer i am fed up paying a tenner a month for some texts and 100mb internet so i figure i will jump ship to virgin as i am already a customer.

    orange gave me an 18 month offer of a samsung galaxy ace, 200 anytime/any number mins, free orange to orange, unlimited texts and 500mb data.

    i told him i wasnt going to say yes on the spot and can i call back, i was told no so i said i cant make my mind up on the spot and wanted to check up on the phone. so he said he can call me back in 15 minutes.

    all 15 minutes told me was the galaxy ace isnt that good compared even to my old ZTE blade as its got the same internal memory and only 800mhz cpu so on the return call i said it didnt impress me and as i had not had enough time to consider my options i was not arsed, he then gave the £7 without a phone so i said its about the same at virgin so i may as well put my eggs in one basket..

    2 mins later i have my pac code.


    anyone know if they are going to ring up and have another go or is that now it and time to jump ship ?
    Last edited by GoNz0; 27-03-2012 at 11:56 PM.

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    Chaos Monkey Apex's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    They might try one more time but it depends how much you are worth to the company end of the day payg don't make that much for the company so they won't try that hard to keep you.



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    DILLIGAF GoNz0's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    nah i figured that, 12 years they said i have been a customer...

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

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    Re: leaving orange. will they try and keep me after giving my pac code ?

    I had no problem leaving orange when I went to giffgaff, but then I hardly put credit on my phone so I doubt that they cared if I left. I did have to wait a week or so for it to come in the post.

  5. #5
    jim
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    From talking to other people, I think phone companies have changed their ways a little bit now.

    In all the times I've negotiated with mine, I've never needed to threaten to leave. Simply calling up and asking what they can offer me for my next contract has always resulted in an offer that beats anything I can find for a new customer elsewhere, although admittedly usually only by £1 or £2 per month. I don't believe threatening to leave really changes anything, and I know a few people that have just been told "we're not going to beat that" and a PAC code provided.

    If you've been given your PAC code I think it's fair to say they're unlikely to make you a better offer... and sorry if this comes across badly but I doubt they're too fussed about retaining your custom if you're aiming for less than £7 p/m

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    DILLIGAF GoNz0's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    no worries m8 i didn't want to sign up with virgin to get them coming back with a 2nd offer

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

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    Re: leaving orange. will they try and keep me after giving my pac code ?

    Quote Originally Posted by snootyjim View Post
    .... but I doubt they're too fussed about retaining your custom if you're aiming for less than £7 p/m
    As that's about £6.75 p/m more than I'm worth to them, I guess it's no free iPhone 4 for me if I threaten to leave, then?

    To be honest, I'm a bit surprised I haven't been asked to go.

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    DILLIGAF GoNz0's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    it would seem orange have washed there hands of me so now the hunt begins for a half decent phone at a decent price!

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

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    Re: leaving orange. will they try and keep me after giving my pac code ?

    The acer liquid mt's not bad for the money

  10. #10
    DILLIGAF GoNz0's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    kinda hankering over the galaxy s2 at the mo.

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  11. #11
    Moosing about! CAT-THE-FIFTH's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    Send them pacing.

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    DILLIGAF GoNz0's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    a deals popped up on HDUK today

    http://www.hotukdeals.com/deals/sams...1179278?page=1

    £18 pm over 24 months

    300 mins, 500 texts and 1gb data

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  13. #13
    DILLIGAF GoNz0's Avatar
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    Re: leaving orange. will they try and keep me after giving my pac code ?

    orange never rang back, my port to vodafone should go through tomorrow, sat here tinkering with a galaxy S2 now

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

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