I have a Natwest "Advantage Gold" account, £12.99 a month (a few other perks aswell as phone insurance included). Just been on the phone to them to check terms of policy.
£25 excess
Realistically 2 weeks turn-around.
Typically a refurbished phone, and cosmetic condition cannot be confirmed. A cheque will be made if they cant get hold of the same model.
I don't like 2 out of 3 of those, anyone have insurance that guarantees a new replacement?