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Thread: Can't remove 'new voicemail' icon

  1. #1
    Formerly known as Andehh Andeh13's Avatar
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    Can't remove 'new voicemail' icon

    Hi guys,

    I have a Samsung Galaxy Nexus on 3. For some reason my photo is stuck on showing me the 'new voicemail icon'. I have forced close the phone app, tried different dialers, contacted 3 to disable my voicemail etc but nothing removes it.

    I think I had the voicemail icon/new voicemail when I swapped from Giffgaff to 3 which is what has caused it to stick. Short of a full hard reset can anyone suggest anything?

    Cheers guys

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    ALT0153™ Rob_B's Avatar
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    Re: Can't remove 'new voicemail' icon

    Sim out, different sim in, clear that sims voicemails then put original back in?

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    Senior Member chrestomanci's Avatar
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    Re: Can't remove 'new voicemail' icon

    That icon gets turned on and off via a system SMS message from the network. (It has a special prefix on it that tells the phone to process it directly rather than put it in your inbox).

    At present the network knows that you have no voice-mails, but for some reason the message the said to clear the icon was not received.

    You should be able to reset the icon by leaving yourself a voicemail, (So the network sends the SMS to turn the icon on), then listen to the message and delete it, so the network sends you another SMS to turn the icon off.

    If that does not work, you may be able to get customer services to sort you out.

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    Formerly known as Andehh Andeh13's Avatar
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    Re: Can't remove 'new voicemail' icon

    That's my concern, which network? 3 were actually worse then useless after I fought my way through their never ending list of phone options, then connected somewhere hot & sunny to be read off a script to. All clueless

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    Re: Can't remove 'new voicemail' icon

    Get someone to leave a new message, then delete it. That may reset the flag.
    I don't mean to sound cold, or cruel, or vicious, but I am so that's the way it comes out.

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