Anyone on O2 PAYG?

[Shogun]

Been having trouble all day with O2 payg topping up. Topped up a tenner via swipe card at around 12 today and it still hasn't gone on. The receipt said it was successful. Now when i ring 4444 which is normally the top up line it says they are currently having a problem. I'm wondering if this is just me or is it everyone? Can someone please check for me? I'm getting quite miffed off as i put credit on the phone today for a reason and i did not have access to it when i needed it, I thought it was meant to be fast for a reason?

[turkster]

Yep exact same thing happened to me the other day with an O2 ATM top up . I put e20 in at 6am (I was trying to meet up woth some people to catch a train and had absolutely no credit) and didnt actually get that credit through untill something like 7-8 pm of that day.

It is meant to come through in half an hour or something and most of the time it seems to work in a few minutes with me.

[Shogun]

Yea it's normally instant with me too, has happened once before but then it only took about 3 hours. It still hasn't been put on. Do they not think we need to top up for a reason? Blah, might fire off an evil email to o2 in a bit... Also do you get the same message as me when you ring 4444?

[Shogun]

Credit still hasn't arrived on my phone, I have emailed o2 asking wtf is going on since this is quite a major problem. Will report back when i get a reply, if i get a reply...

[Lee H]

Credit still hasn't arrived on my phone, I have emailed o2 asking wtf is going on since this is quite a major problem. Will report back when i get a reply, if i get a reply...

O2 are having a major database issue according to the recorded message on their phone line over the weekend. Any phones without the topup will be topped up when all is working ( o2 working ??? .... don't get me started about their crap MMS setup )

I'm in the same boat - 2 topups to come on and a new sim activated thats not recieving calls or credit.

[Shogun]

O2 are having a major database issue according to the recorded message on their phone line over the weekend. Any phones without the topup will be topped up when all is working ( o2 working ??? .... don't get me started about their crap MMS setup )

I'm in the same boat - 2 topups to come on and a new sim activated thats not recieving calls or credit.

Bah, that prob won't be for a while then, they could have at least put some warning on their website about it.So much for customer service. Thanks for letting me know anyway

[Shogun]

Dear O2 Customer,

Thank you for contacting O2 customer service.

We apologise for any problems you have been receiving when attempting to top up your mobile phone.

We are currently experiencing difficulties with our top service and we are hoping to have the service restored by 6:00pm on the 4th October 2004. Any credit you are waiting to be added to your handset should be added by this time.

If you require any further assistance please do not hesitate in contacting us.

Kindest regards,

O2 Customer Service

Hopefully guys it should be fixed by 6pm tonight. My fingers are crossed

[Swafe]

i had -1p credit before on o2, didnt know that was physically possible ?its like im debt to o2?

[turkster]

Did you try ringing customer service. Ive found it to be quite good (over here at least) .

[Shogun]

Just this instant got a text saying i would have the credit within 48 hours. Great stuff. Takes them 4 days in total to do a topup. Sooooo fast. Total mess up tbh.

[turkster]

Sounds like a bit of a mess alright .

I wonder how many people on O2 ended up with no credit.

[Jonny M]

/strokes T-Mobile

[Shogun]

Been sorted this morning, phew, now i can start texting again

:edit: just got a text saying that i would have 2.50 extra credit on my account in a few days