Beware ONESTOPPHONESHOP cashback claims

[harlequin]

Sent a cashback claim to onestopphoneshop for 1/2 price line rental 8 weeks ago.
Sick of waiting for the cheque i phoned them today.

"We didn't receive that claim , and without the claim you cannot get the refund , and anyway it's beyond reclamation time."

so when i ask how you send a letter to a po box with someone signing for it , i get told that wasn't the address i should have sent it to.

weird , because thats the address on the claim form , and it's two partners.

you have no way to prove you sent the claim , and they therefore don't need to pay.

they told me to take it up with the service provider .........

[Rave]

Go to trading standards with it, it's their responsibility to pay you the money back, not the service provider. I doubt they'd risk prosecution if trading standards get involved.

Rich :¬)

[Swafe]

true - have u got a copy of the address they sent you to claim ? a photocopy of the bill you sent ? and a recorded sticker saying they signed and recieved it ?

if so i belive theres not much they can stand on....even if you only have 2 out of the 3 thigs theres a pretty good chance if TS gets involved

[psudz]

many thanks guys for all the info.
I'm new to Uk market and have recently bought a phone with cash back claims from Onestopphoneshop.
Cheers and best of luck

[CommanderSpike]

They're arseholes.

I ordered a D500 on the Orange VPP 200 tarrif and they connected me to a 100 min tarrif, costing me £60 extra in call charges as I'd gone over my allocated minutes and not known it.

Also the cash back claim instructions were printed on a piece of paper and included with my phone, but the ink on the pages was so dim I couldn't read it.

Top form.