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Thread: Phone system "cheats"

  1. #1
    lazy student nvening's Avatar
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    Phone system "cheats"

    Caught this while i was eating my dinner

    http://www.itv.com/page.asp?partid=5067

    Tryed it for sonystyle.co.uk and it works! (just holding on)
    (\__/)
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  2. #2
    www.5lab.co.uk
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    blimey. hamsterboy is on *everything* these days..
    hughlunnon@yahoo.com | I have sigs turned off..

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    Almost in control. autopilot's Avatar
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    # Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Many IVRs will connect to a human after a few "invalid entries", although some IVRs will hangup.

    # Say "get human" (or "agent" or "representative") or shout your favorite four letter word. If these are not programmed, the IVR might again connect you to a human after a few of these "invalid entries".

    # Just hold, pretending you have only a rotary phone (the old fashioned one with a dial)
    I thought every man and his dog knew that. Some useful specific company ones bellow though.

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    its been on http://www.moneysavingexpert.com/ (top site if you dont know about it) for a while

    Pete

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    Cable Guy Jonny M's Avatar
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    Connect to sales; they always seem to answer quickly, then have them transfer you to the department you need.


    NO NO NO NO NO etc. I hate it when people assume I can do this - most of the terminals which selling staff have don't have the ability to transfer calls to other departments, which might be in different buildings, or even a different country. Even if you can get transferred, you join the back of the queue anyway. The routing is put in place to make sure the best person possible answers your call, and has the ability and resources to resolve your problem, messing around with them pisses people off who answer the calls, and doesn't get you anywhere any quicker.

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    Almost in control. autopilot's Avatar
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    Yeah, but it can help with some companies. If its a company that you deal with a lot its worth trying to find out.

  7. #7
    Hexus.Jet TeePee's Avatar
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    I tend to call to pipex corporate sales if I'm on hold for there customer service line. I only call them when they screw up, and I like to think this loses them a big sale each time. In my perfect naiive world-view, they will realise this and improve their customer service. Realistically, I just like being vindictive.

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    www.5lab.co.uk
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    Quote Originally Posted by Caged


    NO NO NO NO NO etc. I hate it when people assume I can do this - most of the terminals which selling staff have don't have the ability to transfer calls to other departments, which might be in different buildings, or even a different country. Even if you can get transferred, you join the back of the queue anyway. The routing is put in place to make sure the best person possible answers your call, and has the ability and resources to resolve your problem, messing around with them pisses people off who answer the calls, and doesn't get you anywhere any quicker.

    depends entirely on the company - part of my job is to sort this kind of thing for a large multinational financial company, and my team would have the option of enabling this or not
    hughlunnon@yahoo.com | I have sigs turned off..

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    Its worked for me a few times also defo got me though quicker.

    Pete

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    Chaos Monkey Apex's Avatar
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    Quote Originally Posted by Caged


    NO NO NO NO NO etc. I hate it when people assume I can do this - most of the terminals which selling staff have don't have the ability to transfer calls to other departments, which might be in different buildings, or even a different country. Even if you can get transferred, you join the back of the queue anyway. The routing is put in place to make sure the best person possible answers your call, and has the ability and resources to resolve your problem, messing around with them pisses people off who answer the calls, and doesn't get you anywhere any quicker.
    Am with Caged with this, i don't work in sales for o2 but i know the sales dpt lucents don't allow them to transfer calls.

    The whole reason when you dial the o2 number that it asks for it is to make sure that if your a consumer contract you get to the o2 consumer side and if your business you get to the business side and also that if your payg you get routed to payg and not contract who can not see your number.

    It also means that if your o2 online you should be routed to o2 online and not o2 offline.

    It pisses me off no end when people try to be smart arses and beat the system and end up in a dpt that can not handel them because of them messing......

    and the whole i been waiting in a que cr@p i get is another story.......so don't get me started.



  11. #11
    TiG
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    the stupid thing is if this really does start becoming a big issue and people pushing their way through the systems incorrectly, you will find that things change.

    You can't get through the automated system then tough, you won't get an agent you'll just get dropped, if you won't wait your turn because you are acting like a moron then you'll get dumped out the queue.

    Everything that becomes useful will eventually cease to work because of people that abuse the system.

    TiG
    -- Hexus Meets Rock! --

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    Sublime HEXUS.net
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    As opposed to dumb-ass systems which send you round in circles forever until you fall out of the other side anyway..

    As with everything there are some good and some bad systems out there, the bad ones I'll gladly do what I can to get through to a human, the good ones, I'll happily sit in a queue for a bit (5-10mins depending how patient I am).

    Some companies are notorious for playing "hide the real technical department" in the phone system, and you'll get bounced through various clueless gophers before you get there, if there's a way to cut through the crap and get straight to where you want to be in the first place then I'm all for it.
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  13. #13
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    I tried this the other day - repeatedly pressed * on o2 customer services. Wanted to check my free minutes balance and it took me straight to a customer services representitive Saved me a good few minutes on going through menus!
    Doo Doo Doo Da Da DA...

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    Chaos Monkey Apex's Avatar
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    Next time view it online m8.

    you do know about viewing your bill online right ?



  15. #15
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    Didn't realise I could view my bill online on an offline contract...
    Doo Doo Doo Da Da DA...

  16. #16
    Chaos Monkey Apex's Avatar
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    Call cust services, ask for you o2 user name ans ask to set a "portal password" armed with this info go to the o2 website and log in, view bill

    easy peasy



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