sorry if this sounds a stupid question but i'm really not sure what i have to do.
my current 12 month contract with o2 is ending at the start of october. What i would like to do is extend it by another 12 months on the same tariff but get a new phone. i would go into an o2 shop but as i bought it online i though the guys in the shop might tell me to ring them etc.
id like the transition as smooth as possible so i'm not without a phone for a few days.
anyone help?


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But this does vary based on how much you've spent in the past 12 months (calls, your montly cost, etc), I paid £109 for my Nokia N73, plus a reduction of my tariff from £19 to £14 a month, only cos I couldn't be bothered to shop around and I've been happy with o2's service



