People on 3 can't phone me on O2 - Going round in circles!
A year ago I got a new phone with O2 and ported my number over from Three. However, for some reason 3 didn't accept the port but didn't tell me so then I had the same number active on both networks. The consequence of which was that anyone on 3 trying to phone me would go through to my 3 phone whereas anyone else would go through to my new phone. I had fun and games trying to sort it out. Eventually I got told that the number port hadn't gone through correctly an so I had to have the number ported again.
After a week without a phone, it was all sorted - or so I thought. Then about three months ago someone on 3 told me that they couldn't phone or text me. It just kept saying "The number does not exist". Whenever I phone O2 (it's actually through the Carphone Warehouse), they tell me that it's not their problem as it's at 3's end and so to phone them. But whenever I phone 3, they tell me that I need to phone O2!!! Just keep going in circles. Finally, O2 did someone else and told me to get a new SIM card from one of their shops, which to no surprise had a no effect. And now once again they are saying they can't do anymore, I need to phone 3!!!
If anyone has had a similar problem or if anyone has got any ideas about how to fix it I would :mad: appreciate it! Thanks.
-dwarfer
Re: People on 3 can't phone me on O2 - Going round in circles!
Both 3 and O2 are subject to Ofcom's universal "end-to-end connectivity" obligation, and to number porting requirements. If you can't get 3 to take the problem seriously, try complaining to Ofcom - they take failed number ports very seriously, as it could be seen as reducing consumer choice. They have a consumer call centre you can contact.