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Thread: norton firewall problem, big problem!!

  1. #1
    True Blue! silent's Avatar
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    Unhappy norton firewall problem, big problem!!

    i have acquired the new firewall 2004 and currently have 2002 on my system. i went to install the software without uninstalling the previous version - i now know that i should have.

    it failed and switched firewall to disabled. now i cannot enable it. i get a message saying that a system supervisor with admin access can re-activate it to uninstal it. however, it won't let me even though i have 1 account set up and i'm on xp pro.

    anyone know how i can solve this without a format and start again?

  2. #2
    HEXUS.social member Allen's Avatar
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    • Allen's system
      • Motherboard:
      • Asus MAXIMUS VIII GENE
      • CPU:
      • Intel® Core™ i5-6600K @ 3.5GHz
      • Memory:
      • Kingston HyperX Predator DDR4 2x8GB
      • Storage:
      • 256GB Samsung 960 PRO + 512GB Samsung 960 Evo
      • Graphics card(s):
      • Asus ROG Strix GeForce GTX 1080 Ti
      • PSU:
      • XFX P1-650X-NLG9 XXX 650W Modular
      • Case:
      • Fractal Design Node 804
      • Operating System:
      • Windows 10 Home 64-bit
      • Monitor(s):
      • 27" BenQ XL2730Z + 23" Dell U2311H
      • Internet:
      • Virgin Media 200Mbps
    Can't you uninstall it? Then try reinstalling the 2004 version?

  3. #3
    True Blue! silent's Avatar
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    it won't let me. keeps saying a system admin must enable it to un-install it. this is the problem. what ever i try!

  4. #4
    HEXUS.social member Allen's Avatar
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    • Allen's system
      • Motherboard:
      • Asus MAXIMUS VIII GENE
      • CPU:
      • Intel® Core™ i5-6600K @ 3.5GHz
      • Memory:
      • Kingston HyperX Predator DDR4 2x8GB
      • Storage:
      • 256GB Samsung 960 PRO + 512GB Samsung 960 Evo
      • Graphics card(s):
      • Asus ROG Strix GeForce GTX 1080 Ti
      • PSU:
      • XFX P1-650X-NLG9 XXX 650W Modular
      • Case:
      • Fractal Design Node 804
      • Operating System:
      • Windows 10 Home 64-bit
      • Monitor(s):
      • 27" BenQ XL2730Z + 23" Dell U2311H
      • Internet:
      • Virgin Media 200Mbps
    As I don't have it, I'm not 100% sure, but does Win XP Pro need a administrator user anyway, like Win 2k? Can you create one? Are you sure you have full admin rights?

  5. #5
    True Blue! silent's Avatar
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    big: i have created another user called admin, wouldn't let me type administrator as there is one already apparently - i couldn't see it.

    tried another account with full permission's but just wouldn't budge.

  6. #6
    Oh no!I've re-dorkalated! Jiff Lemon's Avatar
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    You checked that your user name (or he admin account) is in the administrator group?

  7. #7
    True Blue! silent's Avatar
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    how do you mean? my account was setup with the left hand button, full admin access ticked. if i've missed something, i don;t know what?

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