Vista 64 Ultimate - IE7 - Crash

[LaughingJon]

Hey there

I have been searching google for the last hour and am stumped so hoping someone here who can help me out.

As i have said i am using Vista 64 Ultimate and i am getting lots of IE crashes where it just says the process has stopped responding and closes IE. Under the event Viewer i am getting the following:

Faulting application iexplore.exe, version 7.0.6000.16546, time stamp 0x46c64caf, 
faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdf8, 
exception code 0xc0000374, fault offset 0x000aa0fb, 
process id 0x11f4, application start time 0x01c80f5b12253c50.

So far things i have tried.

Removing the Flash active x addon from IE (i have re-installed this as i couldnt get onto these forums without it)
running IE with addons turned off (iexplore.exe –extoff)
manually disabling addons
turning off Immunize within Spybot

i have the latest ForceWare drivers installed (163.69)
EVGA 8800GTX ACS3
i am running a Core2Duo 2400 @ ~ 2925
2 gig of ram

i am getting these errors pretty much 100% when loading facebook with it automatically logging into my profile. however, i also get it on other sites and it seems very random. Facebook just seems to happen very frequently so i have been using it to test the above actions i have tried.

anyone got any ideas?
cheers
Jon

[SiM]

Have you tried using firefox?

[UltraMagnus]

i will second the firefox suggestion, complaining that IE crashes is like complaining that macs are white

[LaughingJon]

ok the plot thickens.. Not "using" IE PC just sitting there with this forum open. I am away from the PC but can see the screen, hear the hard drives go mental and i lookup.

All of a sudden every menu converts to windows 2000 style. IE doesnt crash or lock up. i refresh the event log and i get the following application error.

Faulting application svchost.exe, version 6.0.6000.16386, time stamp 0x4549b5f5, 
faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549d372, 
exception code 0xc0000374, fault offset 0x00000000000c87b7, 
process id 0x118, application start time 0x01c80f52c35c62bf.

wots going on

[Splash]

Hrmmm... my suggestion is that you download and run Process Explorer and see what svchost has running. You may well have been rooted.

[LaughingJon]

I downloaded and installed that program (cheers for that) this is what i am showing:

http://www.laughingjon.com/ulpics/temp/processes.jpg

nothing is really jumping out at me though

anyone see anything suspicious?

[Splash]

Seems clear (though I had to lookup the ultramon entry). Tried clearing IE cache/setting up a new user profile?

[LaughingJon]

arr sorry i looked that up as well probably should have mentioned it.

have tried clearing ie cache etc. havent tried setting up a new user profile.

shall give it a bash
cheers
Jon

[Splash]

hehe - just a thought: you're running UniUploader. Do you have all the latest .Net updates?

[LaughingJon]

just noticed after a reboot i reloaded that process info and there is a process called aaCenter.exe (asus of some sorts apparently) that wasnt visible in the previous list.

i am wondering if that crashed causing the strange window menu problems i saw?

with that said there is also a process called mobsync.exe which is something to do with MS apparently.

*shrug*

still havent tried the new user profile think that may be a job for another day..


I have all the windows updates as per the .Net stuff yeah.

[TheAnimus]

ultramon is one of those programs that installs all kinds of naughty little hacks, which if someone else is been naughty (virus scanner, or just plain awful programing) can cause problems.

How often is it happening? Is it easy to get it to crash again.

As always do the old standards memtest86+ overnight etc. also check out the articals on debuging by Paul Adams on this forum, if you use winDbg you can get a lot more of an insight into where (and hopefully why) its going wrong.

[LaughingJon]

since my last post i have been trying to debug (using the thread on this forum) and try many other things, but i am still getting the same 2 issues.

IE Crashing when visiting random website (facebook is VERY good to make it die)
i have tried running IE with addons disabled but facebook simply then doesnt load at all so hard to test.

Then the other crash where screen flickers, every menu "reverts" to windows 2000 looking menus and hard drive thrashes like no ones business.

The errors are still the same as the above.

i have removed ultramon and RivaTuner.

The debug i was getting from the guide on this forum really didnt mean much to me so hard to really expand on that except to paste this

FAULTING_IP: 
nvlddmkm+85b0
fffff980`046e35b0 4885c9          test    rcx,rcx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff980`05f8fa08 fffff980`0407c2c4 : 00000000`00000116 fffffa80`0407f4e0 fffff980`046e35b0 00000000`00000000 : nt!KeBugCheckEx
fffff980`05f8fa10 fffff980`0407c176 : fffff980`046e35b0 fffffa80`0407f4e0 fffffa80`071c5170 fffffa80`093b2730 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff980`05f8fa50 fffff980`04037c1b : fffff980`ffffe464 00000000`00000000 00000000`00000000 fffffa80`093b2730 : dxgkrnl!TdrIsRecoveryRequired+0x1ee
fffff980`05f8fa90 fffff980`040f5f83 : 00000000`00000000 00000000`00000002 00000000`ffffffff 00000000`00000002 : dxgkrnl!VidSchiReportHwHang+0x2f7
fffff980`05f8fb40 fffff980`040f4b85 : fffffa80`093b2730 00000000`00000000 00000000`00196518 00000000`00000000 : dxgkrnl!VidSchiCheckHwProgress+0x7b
fffff980`05f8fb70 fffff980`0403bc90 : ffffffff`ff676980 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VidSchiWaitForSchedulerEvents+0x199
fffff980`05f8fbf0 fffff980`040f49a5 : 00000000`00000000 fffffa80`0938faf0 00000000`00000080 fffffa80`093b2730 : dxgkrnl!VidSchiScheduleCommandToRun+0x398
fffff980`05f8fd10 fffff800`022e199b : fffffa80`093b76f0 fffff800`020388f7 fffff980`05f882d0 00000000`00000001 : dxgkrnl!VidSchiWorkerThread+0x95
fffff980`05f8fd50 fffff800`02034b86 : fffff980`00a29180 fffffa80`093b76f0 fffff980`00a32c40 fffff980`0088ae08 : nt!PspSystemThreadStartup+0x5b
fffff980`05f8fd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+85b0
fffff980`046e35b0 4885c9          test    rcx,rcx

SYMBOL_NAME:  nvlddmkm+85b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  468eb0e3

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

anyone got any more ideas as this is getting very frustrating
cheers
Jon

[aidanjt]

nvlddmkm.sys is part of nVidia's drivers. Might be something to look into.

[LaughingJon]

humm well i have the latest drivers from nvidia so assumed they were ok... mebbe i will re-download them and uninstall/install them again.

[Paul Adams]

That debug trace looks like it is from a bugcheck, not an application crash?

STOP 0x116 - VIDEO_TDR_FAILURE = an attempt to reset the display driver and recover from timeout failed

As has been pointed out, that's why the nVidia driver nvlddmkm.sys is being referenced.

I would check for updates or known issues for this driver (remember, at some point in time the "latest version" was the one that introduced bugs).

What about if you use the in-box drivers for your graphics adapter?

I would also test uninstalling AVG to see if it's misbehaving.


With regard to application crashes, assuming no environmental problem exists (faulty hardware or overheating) and the issue is related to an individual process, it should be possible with an ADPlus crash mode dump to look at which DLLs are being loaded into the process virtual address space.
(The command is lmft to list the loaded modules with timestamp & path information in a dump.)

Does the problem occur with the 32-bit and 64-bit versions of IE?

[LaughingJon]

i just tried IE 64 and yes that crashes also with the same application error in the Event Viewer.

with regards to the debug message i will probably need to clear it down and try and re-generate it again i thought it had been generated after my PC did the whole "flicker and revert to windows 2000 style menus" but maybe i was wrong?

i will uninstall AVG and install some newer Beta drivers i found and see how we go.

cheers
Jon