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Thread: Can't Donwload Connection to Server Reset

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    Senior Member BrandX's Avatar
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    Can't Donwload Connection to Server Reset

    Hi all,

    I seem to have acquired a problem after a fresh install of windows XP sp2. Everytime I try to download a file from any website through Explorer 9.0 or 10.0 I get the error message that the connection to the server was reset.

    Now my version of AVG manages to update itself from the AVG server etc.

    I have a Netgear Router dg834g v3.0. I assume it's a problem with windows? with this having a new install but it could be the router, although I havn't messed about with it for over a year.

    So far I've unchecked the Use Passive FTP in the internet options as I have seen this mentioned while googling. Apart from that I've done nothing else and it has not cured it in anyway.

    It would be very much appreciated if someone could please help.

    Thankyou

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    Re: Can't Donwload Connection to Server Reset

    what isp are you with?

    i dont think there anything wrong with your computer its proberbly your network reset all the factory setting and see if that could help send me a pm for futher information.
    Last edited by lilcompt; 14-01-2008 at 08:23 PM. Reason: N/A
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    Mostly Me Lucio's Avatar
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    Re: Can't Donwload Connection to Server Reset

    At a guess it's that you haven't got the correct port open, thus is cannot make connection to the computer to negotiate the downloads. The fact that AVG can update is likely because it uses a different port.

    Double check that Port 21 is open both on your firewall and on your router itself.

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    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

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    Senior Member burble's Avatar
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    Re: Can't Donwload Connection to Server Reset

    Check in the management interface of your router and see what the MTU is set to. Try dropping it to 1452 and see if that helps.

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    Re: Can't Donwload Connection to Server Reset

    Explorer 9.0 or 10.0? Any more info on this?

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    Senior Member burble's Avatar
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    Re: Can't Donwload Connection to Server Reset

    Quote Originally Posted by Lucio View Post
    At a guess it's that you haven't got the correct port open, thus is cannot make connection to the computer to negotiate the downloads. The fact that AVG can update is likely because it uses a different port.

    Double check that Port 21 is open both on your firewall and on your router itself.
    Can't see it being anything related to ports to be honest. Port blocking is usually only concerned with connections from the internet coming onto your network (ie, you're hosting an FTP server at home so you need to have 20/tcp & 21/tcp open to the outside workd) not your PC going onto the internet.

    AVG grabs updates over http and I assume the OP is also trying some http downloads.

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    Comfortably Numb directhex's Avatar
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    Re: Can't Donwload Connection to Server Reset

    sounds firewally more than anything (panda internet security did this to me with firefox), but i won't commit myself without knowing what on earth explorer 9 and 10 are
    Last edited by directhex; 14-01-2008 at 09:37 PM.

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    Re: Can't Donwload Connection to Server Reset

    You could also try grabbing a copy of and see if you can download stuff with it.

    You run wget from the command line and just give it the URL for the file you want to download - wget for example. It works with http and ftp downloads too.

    Maybe also try an FTP client rather than using IE or Firefox, something like SmartFTP is worth a shot to see if it's your browser that's causing the problems.

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    Senior Member BrandX's Avatar
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    Re: Can't Donwload Connection to Server Reset

    Sorry about that confusion it's internet explorer 6 & 7. I was just updating media player from 9 to 10 in the updater and still had it on my mind.

    My Winxp sp2 comes with Ex6 as default and I tried downloading from Nvidia's website for gfx drivers. When I had the connection reset message I assumed it was explorer so updated to 7. Still the same problem.

    Thanks for all the replies I just got back so I'm going to try out what you said.

    Net provider is Tiscali and I'm using Active Armor (nv firewall) It's all a fresh install. Anti Virus is AVG 7.5.

    EDIT: Well windows updates through automatic updates. Also my laptop I just brought can download on wireless from the same router. So I guess it's not a problem with the router? or am I wrong?
    Last edited by BrandX; 15-01-2008 at 12:14 PM.

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    Re: Can't Donwload Connection to Server Reset

    I've cleared all Firewall logs and reset all the options in ex7. I tried to download from Nvidia again. The same thing happens, the connection is reset. But there is no Log of this in the NVfirewall Log.

  11. #11
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    Re: Can't Donwload Connection to Server Reset

    Ok, this sounds like it could well be related to your internet security software if that's the case. I'd normally use passive mode for FTP if behind a NAT, but if this is happening with it enabled AND disabled I think we can rule that out.

    There's plenty of hits on Google for "NVFirewall Problem", some similar to what you are describing. Is it possible to remove it and enable the Windows Firewall temporarily for troubleshooting purposes?

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    Re: Can't Donwload Connection to Server Reset

    Right I'll get on with that asap!

    EDIT: well it's not fixed it.

    Thank youfor the help.
    Last edited by BrandX; 15-01-2008 at 12:58 PM.

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    Re: Can't Donwload Connection to Server Reset

    Rightio

    I reset ie7 uninstalled the NVfirewall. Then windows had a few priorty updates it need to finish and it has started working again.

    Thanks for all that helped.

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