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Thread: Restarting a server, easy right...?

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    Triple Ox
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    Restarting a server, easy right...?

    Hi guys,

    My exchange server has gone a little tits up!

    Basically I think it has restarted itself and not all of the services have come back up. I cannot RDP to it, nor use the remote restart / service command. I get the error:

    "Not enough server storage is available to process this command"

    I can VNC into the box but when I try and log on it says there aren't enough resources to do so.

    I'm not on site but as this is our spam / exchange / webmail server i'd like to get it back online before Monday morning.

    Any ideas?

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    Re: Restarting a server, easy right...?

    Sounds like c: has possibly run out of space.. (usually IIS logfiles that are in windows\system32\logfiles i think)

    Unfortuantely you will probably need to be infront of the server to fix it.

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    Triple Ox
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    Re: Restarting a server, easy right...?

    C: had probably 100gig free on Friday before I left work, so pretty confident it's not that.

    Frustrating! Thanks for the reply though

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    The late but legendary peterb - Onward and Upward peterb's Avatar
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    Re: Restarting a server, easy right...?

    Well its either well and truly borked itself, or it has been compromised and the free disk space has been used up (lot to use though) but as the previous poster says, I think you are going to need to do some face to face hands on stuff with it.
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    Re: Restarting a server, easy right...?

    Once you;ve VNC'ed into it, can you restart the server?

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    Re: Restarting a server, easy right...?

    i take u if you have a UPS it doesnt support remote login to power cycle the rig ?

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    Re: Restarting a server, easy right...?

    can you ssh (or equivalent) into it?

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    Re: Restarting a server, easy right...?

    this is going to need to be restarted from the server room by the looks of it.

    let us know how you get on, i'm sure its nothing too serious
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    Re: Restarting a server, easy right...?

    Hi guys,

    Animons, nope you can't restart from the log on screen...

    No ssh either.

    Anyhoo, restarted the good ol' fashioned way on Monday morning. Not even sure what caused it yet...

    Back running fine now though!

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    Re: Restarting a server, easy right...?

    FYI: "Not enough server storage" does not mean disk space - it will be something along the lines of virtual memory, pool memory (paged or nonpaged), page table entries (PTEs), that kind of thing.
    A request for memory of some type failed, basically.

    Pool memory shortage usually crops up as 2019 or 2020 events from Srv.

    Out of virtual memory is usually more obvious - Application Popup events and being unable to start new processes.

    Running out of PTEs is usually only something you can spot with a debugger (or analysis of a dump file if you crash the server manually).


    If the problem occurs again, use PerfMon to start recording counters in the Memory and System objects to a file - then you might see what it was short on.

    Exchange servers often use /3GB, so the pool sizes are halved, and the number of system PTEs significantly reduced which is why it's easier to hit the ceiling on those types of server.
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    Re: Restarting a server, easy right...?

    Quote Originally Posted by Paul Adams View Post
    FYI: "Not enough server storage" does not mean disk space - it will be something along the lines of virtual memory, pool memory (paged or nonpaged), page table entries (PTEs), that kind of thing.
    A request for memory of some type failed, basically.

    Pool memory shortage usually crops up as 2019 or 2020 events from Srv.

    Out of virtual memory is usually more obvious - Application Popup events and being unable to start new processes.

    Running out of PTEs is usually only something you can spot with a debugger (or analysis of a dump file if you crash the server manually).


    If the problem occurs again, use PerfMon to start recording counters in the Memory and System objects to a file - then you might see what it was short on.

    Exchange servers often use /3GB, so the pool sizes are halved, and the number of system PTEs significantly reduced which is why it's easier to hit the ceiling on those types of server.
    so blame people for running 32-bit OSes?

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    Re: Restarting a server, easy right...?

    Quote Originally Posted by directhex View Post
    so blame people for running 32-bit OSes?
    Heh, if it were so simple

    Going 64-bit is the easy option - the /USERVA switch can be used for tuning between 2 and 3GB for the user mode portion of the process virtual address space, you can also look at the load on the server in terms of users & mailbox size, and also security group membership (security tokens eat up pool memory, and I've seen some environments where users are members of hundreds of groups).
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    Re: Restarting a server, easy right...?

    We have Exchange 2007 running on Server 2008, its one slow boat to China!! Although despite the Exchange services being on automatic at startup, I still have to start them manually. I wondered once why I didn't have a flood of emails then I twigged, Ahh it restarted this morning!

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    Re: Restarting a server, easy right...?

    Quote Originally Posted by Paul Adams View Post
    Heh, if it were so simple

    Going 64-bit is the easy option - the /USERVA switch can be used for tuning between 2 and 3GB for the user mode portion of the process virtual address space, you can also look at the load on the server in terms of users & mailbox size, and also security group membership (security tokens eat up pool memory, and I've seen some environments where users are members of hundreds of groups).
    Exchange 2003 is not supported running on a WS2003 64 bit. Whether it installs or not, I don't know but I certainly wouldn't be doing it in a production environment.
    "In a perfect world... spammers would get caught, go to jail, and share a cell with many men who have enlarged their penises, taken Viagra and are looking for a new relationship."

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    Re: Restarting a server, easy right...?

    Exchange 2003 won't even install on the x64 edition of Server 2003...

    So it's not a case of it not being supported....

    Exchange 2007 requires the 64 bit editions of either Server 2003 or 2008, but there is a special "test" 32-bit version of Exchange 2007.

    This is not designed or supported for production use, but can be used to evaluate Exchange 2007 without needing a 64 bit server. However, it is useful in that you can use the admin tools on that version to administer a 64 bit version of Exchange 2007 using a 32 bit desktop...

    Russell

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