Outlook 2007 - remote imap server

[Raz316]

Our email server is currently hosted for us. It is running smartermail and we connect to it via imap.

Sometimes when accessing smartermail through the webmail interface users can see there are emails in the inbox, yet when they force a send/receive from within outlook 2007 nothing is found. Any ideas what could cause this?

Edit: As a test, I changed the password in outlook to be wrong and when sending/receiving it fails, so it is definately trying to access the server each time.

Ta

[peterb]

Outlook doesn't have a particularly good reputation as an IMAP client. I have it working with Dovecot imap server, but it took a bit of fiddling. (Outlook 2000)

If you don't use a windows platform, there are better featured mail clients - Evolution is excellent - but probably not much use to you. Some of the Mac mail clients may also support IMAP better than Outlook (not difficult!)

Are all users affected? Are some users affected sometimes? You shouldn't have to do a send/receive (iirc) because it is only the e mail headers that are downloaded (or copied) from the server, and I think that is polled (unlike pop3) Downloading locally only occurs if you save a copy to the local mail directory (However I may be wrong, I haven't studied the protocol)

As for a bertter client - Mulberry used to be very good, but it is now largely unsupported (the company went bust, the author bought back the rights and it is now open source)

This link may be of interest, but not much help.

http://loosewire.typepad.com/blog/20...ctory_of_.html

[Raz316]

Thanks Peter much appreciated

[loki]

Did using another client work Raz?

[Raz316]

I haven't actually had an opportunity to check yet as no one else is in really so I'd rather not start faffing before christmas

I'll let you know how I get on next week