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Thread: windows xp machine keeps restarting

  1. #1
    Chillie in here j.o.s.h.1408's Avatar
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    windows xp machine keeps restarting

    Hi, my friends pc restarts itself as soon as the desktop is loaded. she is using a iwn xp media centre edition and my feeling is that it may be restarting because of a virus.

    it works on safe mode and i have done a AV scan using avf and Avast! Home Edition under safe mode and it couldnt detect any viruses on the machine!

    any suggestions? thanks

  2. #2
    DILLIGAF GoNz0's Avatar
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    Re: windows xp machine keeps restarting

    msconfig, disable all services except windows and reboot, then add back 1 at a time, rebooting between each until it craps again

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    Senior Member this_is_gav's Avatar
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    Re: windows xp machine keeps restarting

    Have a look at event viewer in safe mode and see if it give can a clue as to what's causing the reboot.

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    Chillie in here j.o.s.h.1408's Avatar
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    Re: windows xp machine keeps restarting

    Quote Originally Posted by GoNz0 View Post
    msconfig, disable all services except windows and reboot, then add back 1 at a time, rebooting between each until it craps again
    msconfig from safe mode? i can only access the pc via safe mode.

    edit: where is the event viewer?

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    Re: windows xp machine keeps restarting

    @ Josh its in /control panel /administrative tools...

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    DILLIGAF GoNz0's Avatar
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    Re: windows xp machine keeps restarting

    Quote Originally Posted by j.o.s.h.1408 View Post
    msconfig from safe mode? i can only access the pc via safe mode.

    edit: where is the event viewer?
    once you disable services via safe mode you should get back into windows

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    Chillie in here j.o.s.h.1408's Avatar
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    Re: windows xp machine keeps restarting

    Quote Originally Posted by GoNz0 View Post
    once you disable services via safe mode you should get back into windows
    cheers im in now. thanks

  8. #8
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    Re: windows xp machine keeps restarting

    Quote Originally Posted by j.o.s.h.1408 View Post
    msconfig from safe mode? i can only access the pc via safe mode.

    edit: where is the event viewer?
    start>run>eventvwr

  9. #9
    Chillie in here j.o.s.h.1408's Avatar
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      • Motherboard:
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      • Storage:
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      • Graphics card(s):
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      • Operating System:
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    Re: windows xp machine keeps restarting

    there are a few errors that pop up in event view under System that related to DCOM and some relate to a system error. its not clear what it is as just says that some service cannot be started with a kind of random letters and numbers(like a cd key )that doesnt make sense

  10. #10
    DILLIGAF GoNz0's Avatar
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    Re: windows xp machine keeps restarting

    bbest bets to clear all the logs so you can an idea of whats going off now, and i wouldnt worry about dcom errors.

    now your back into normal windows you can start adding services, either one by one or a few at a time, make a note of what your adding then when the BSOD returns you can find the culprit

  11. #11
    Chillie in here j.o.s.h.1408's Avatar
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      • Graphics card(s):
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      • Operating System:
      • vista ultimate edition and windows xp
      • Monitor(s):
      • 22inch 2005FPW dell monitor
      • Internet:
      • 24mb BE There Broadband

    Re: windows xp machine keeps restarting

    cool thanks. quick update. everytime i boot windows i get the microsoft windows(The system has recovered from a serious error) dialoge box ever since i got it working again. everytime i click the "dont send" button, the same window keeps re appearing again

    umm i will clear the events log and see what happens.

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