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Thread: End users are stupid!

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    Jay
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    End users are stupid!

    Its password change day and it needs to be 7 characters with 1 cap and 1 number. I have had 40+ calls from users who cant do this without support and its only 9:37am!
    □ΞVΞ□

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    Get in the van. Fraz's Avatar
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    Re: End users are stupid!

    What's a password?

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    Re: End users are stupid!

    Dont they just increase the number on the end by one, thats what everybody here does.

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    Real Ultimate Power! Grey M@a's Avatar
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    Re: End users are stupid!

    Should try working here, I ended up emailing everyone about passwords as I had around 50 calls that day, 24 of them all had the exact same password lol

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    Anthropomorphic Personification shaithis's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by Flibb View Post
    Dont they just increase the number on the end by one, thats what everybody here does.
    End users are stupid!
    I guess he has more then his fare share of stupid users
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    Senior[ish] Member Singh400's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by Jay View Post
    Its password change day and it needs to be 7 characters with 1 cap and 1 number. I have had 40+ calls from users who cant do this without support and its only 9:37am!


    Speaking to someone in our IT Dept, they said the amount of calls they get saying "my monitor doesn't work" only to find it isn't switched on. I kid you not.

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    Real Ultimate Power! Grey M@a's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by Singh400 View Post


    Speaking to someone in our IT Dept, they said the amount of calls they get saying "my monitor doesn't work" only to find it isn't switched on. I kid you not.
    LOL now that is a classic. I once had an email from a new member of staff asking what a start bar was and how did they open outlook 0.o They really do need to screen potential employee's better.

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    HEXUS.timelord. Zak33's Avatar
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    Re: End users are stupid!

    /coaching mode on

    Maybe the instructions weren't clear enough OR bold enough, OR were too hard to read.

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    Not a good person scaryjim's Avatar
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    Re: End users are stupid!

    I once got bawled at by a housemate - and one who was pretty tech savvy - for breaking their printer. I asked them if they'd turned it, and they said of course they'd ******* turned it on, so I went into their room, turned the printer on, and printed out a test page for them.

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    Re: End users are stupid!

    Quote Originally Posted by Zak33 View Post
    /coaching mode on

    Maybe the instructions weren't clear enough OR bold enough, OR were too hard to read.
    Hey hey hey Zak, nothing wrong with our instructions, the end user is the issue I am sticking by that lol

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    Administrator Moby-Dick's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by Jay
    End users are stupid!
    and it took you *how* long to realise this ?

    actually you are only partially right.

    users are more often than not confused ..... or lying .... sometimes both.
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    Senior[ish] Member Singh400's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by Zak33 View Post
    /coaching mode on

    Maybe the instructions weren't clear enough OR bold enough, OR were too hard to read.
    Good point. End users need stuff spelt out to them. Perhaps giving an example password - but then you would get hundreds of end users with the same password

    Quote Originally Posted by scaryjim View Post
    I once got bawled at by a housemate - and one who was pretty tech savvy - for breaking their printer. I asked them if they'd turned it, and they said of course they'd ******* turned it on, so I went into their room, turned the printer on, and printed out a test page for them.
    Wow, how old is that printer? My 5 year old Dell, turns itself on when a print job is sent through.

    I remember once, I was troublshooting my PC - there was no sound. I pulled out all the cables, switched everything around, plugged the speakers into a another computer. After about 2.5 hours of messing around, I found that the speakers where muted

    Since then, that is the FIRST thing I check when people complain of sound problems.

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    Overclocking Since 1988 nightkhaos's Avatar
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    Re: End users are stupid!

    This I think suits the situation perfectly:

    The Daily WTF - Support Should Never Be Necessary
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    Guy
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    Re: End users are stupid!

    Ahhh yes password change day. I know it well (or should that be used to )

    Seriously the majority of end users are idiots. Even worse when your supporting several huge law firms. They are the worst, they never admit there wrong, and its always your fault.

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    Overclocking Since 1988 nightkhaos's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by rastamanblues View Post
    Ahhh yes password change day. I know it well (or should that be used to )

    Seriously the majority of end users are idiots. Even worse when your supporting several huge law firms. They are the worst, they never admit there wrong, and its always your fault.
    Let me paraphrase your statement to include the correct assumptions that were ambigiously defined in order to correct any discrimation towards the demograph known as "End Users".

    Seriously, the majority of end users that call support are idoits.
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    Not a good person scaryjim's Avatar
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    Re: End users are stupid!

    Quote Originally Posted by Singh400 View Post
    Wow, how old is that printer? My 5 year old Dell, turns itself on when a print job is sent through.
    This was in 1999, in a student household (so it wasn't exactly a new printer... ). I believe it was a HP Deskjet 900c (or similar). Considering I was still running a dot matrix off a 286 at the time, it was the height of technical sophistication!

    As an aside, I got myself a Deskjet that same year, shortly before my dissertation was due in, as I couldn't face nursing the old dot matrix through one page at a time. The DOS drivers and software for it were surprisingly good...

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