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Thread: File/Folders Vanish from Network Share

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    VTECmeous Vimeous's Avatar
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    Question File/Folders Vanish from Network Share

    Really stupid one this which I hope someone can shed some light on.

    Users have suddenly found they cannot see some of their file/folders in network shares.

    The content exists, permissions have not been changed and they're not hidden.
    E.g.
    Directory is know to content 12 montly dirs. User A can see all 12, User B can only see 1 to 4.


    Why?
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    Jay
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    Re: File/Folders Vanish from Network Share

    as a test give one of the B users full access to a folder that they can't see and retry
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    VTECmeous Vimeous's Avatar
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    Re: File/Folders Vanish from Network Share

    Quote Originally Posted by Jay View Post
    as a test give one of the B users full access to a folder that they can't see and retry
    One if the B users is the admin user.
    When viewing the data on the server the files exist and yet a mapped network drive on that server to the same location refuses to show the data. Admin has Full Access.
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    Re: File/Folders Vanish from Network Share

    delete the desktop.ini out of the share, I have had some odd things happen in the past because this file is corrupted.
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    Re: File/Folders Vanish from Network Share

    sadly there is no desktop.ini
    Vimeous : i7 7700K | 16Gb | ASUS Strix Z270G | GTX1080 | 960 EVO 500GB NVMe | 850 EVO 500GB | TX650W | NZXT S340 Elite | Dell U2713H + 17" | 10 Pro
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    Re: File/Folders Vanish from Network Share

    Make sure "show hidden files" is selected - you'll see the .ini then (if it's there)
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    Re: File/Folders Vanish from Network Share

    Quote Originally Posted by mycarsavw View Post
    Make sure "show hidden files" is selected - you'll see the .ini then (if it's there)
    Setting was on already.

    I'm wondering if a recent Windows Update has caused this.....
    Vimeous : i7 7700K | 16Gb | ASUS Strix Z270G | GTX1080 | 960 EVO 500GB NVMe | 850 EVO 500GB | TX650W | NZXT S340 Elite | Dell U2713H + 17" | 10 Pro
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    Re: File/Folders Vanish from Network Share

    This one's a long shot, but you don't have offline folders enabled do you? Ive seen this sort of thing a lot with offline folders enabled and a flaky network connection, you get your network connection back but the crappy offline folders never re-synchs. If you do use it then try and force a re-synch.
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    Re: File/Folders Vanish from Network Share

    offline files does sound like a potential. if the admin logs onto the file server and browses the share from there do they see all the files ?
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    Re: File/Folders Vanish from Network Share

    Offline files disabled.
    Logged in admin browsing to the share does not see the files.
    Logged in admin browsing to the actual dir does see the files.

    (applies to files or folders)
    Vimeous : i7 7700K | 16Gb | ASUS Strix Z270G | GTX1080 | 960 EVO 500GB NVMe | 850 EVO 500GB | TX650W | NZXT S340 Elite | Dell U2713H + 17" | 10 Pro
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    Re: File/Folders Vanish from Network Share

    Check everywhere for offline instances. I have had it even though its off in the policy users can still activate it. Never had an instance where its worked right.

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    Re: File/Folders Vanish from Network Share

    If you're 100% sure that offline folders are disabled (both on the share and the client machine) then the only other thing I can think of is Access Based Enumeration. You Don't mention the OS version of your server, but:

    If your server is 2003, do you have the Access Based Enumeration package installed (http://www.microsoft.com/downloads/d...splaylang=en)?
    If your server is 2008, do you have Access Based Enumeration enabled on the shares?

    Normally you won't have problems with ABE if you have permission to access the files but, if you have some esoteric permissions set then you can see this sort of problem e.g. Read/Write access granted, but the 'List' permission not granted.

    Also, pick a file that you can see when accessing locally, but cannot see when accessing remotely, access the file locally and view the ACL (choose the advanced view) is there anything strange about permissions assigned to your user? Final thing, when viewing the permissions locally, have a look at the 'Effective Permissions' tab and see if any special permissions are being applied via group membership. If you could come back with some screenshots of these permissions it may help....
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    Re: File/Folders Vanish from Network Share

    Gents I have discovered the route cause of the issue and it is (embarrasingly) as daft as I thought.

    I found consistancy in dates as to when the problem started - multiple directories where the last visible file was 21st April 2009. It was then I ran into the old exam adage "Read the question!".

    What I failed to notice for the admin user was that the network share was pointing at the wrong server! In fact it was pointing at that sites old file server (same share name hence the oversight), the data from which I'd moved to a new home in April, before changing the GPO for the mapped directories.

    Of course for some users the original shares had been locally applied which overrides the GPO so the shares on the old server had been left open while the exceptions that slipped through the loop were cleared up. Thing is I forgot to close the original shares after a suitable time grr.
    Still I guess it shows I cleared 99.99% of the exceptions from day one else I'd of had this problem earlier

    Anyway - many thanks for the tips and advice - it all helped!
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    Re: File/Folders Vanish from Network Share

    Threads like this restore my belief that I'm not the only numpty out there.

    (Chasing a PC not booting error for a whole day only to find out the IDE ribbon wasn't connected to the master HDD)
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    Re: File/Folders Vanish from Network Share

    LOL! We all have been there! Sometimes it is the most simple thing!

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    Jay
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    Re: File/Folders Vanish from Network Share

    ha ha ha.... Its so easy to do stuff like that though.

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