Results 1 to 4 of 4

Thread: Windows 7 sleep issue - keyboard & mouse

  1. #1
    Registered User
    Join Date
    Mar 2010
    Location
    Middlesbrough
    Posts
    4
    Thanks
    0
    Thanked
    0 times in 0 posts
    • tranceaddict84's system
      • Motherboard:
      • ASUS P5Q
      • CPU:
      • Q9550 @ 3.4GHz
      • Memory:
      • 8GB Corsair XMS2 800MHz
      • Storage:
      • 2x1TB Samsung (RAID0), 2x1.5TB Samsung, 2x2TB Samsung
      • Graphics card(s):
      • ATI Radeon HD6950 1GB
      • PSU:
      • Coolermaster SilentPro Gold 600W
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Ultimate x64
      • Monitor(s):
      • 24" Samsung + 22" Belinea
      • Internet:
      • Virgin Media 50/5

    Windows 7 sleep issue - keyboard & mouse

    Hi guys, firstly, sorry if there are millions of threads on this already. I know 7 can be a pain for random sleep issues. I had a quick search and didn't find anything quite like what I'm experiencing though.

    Sometimes, when my PC wakes up from sleep, the keyboard and mouse don't work. It just sits there on the password screen with the cursor flashing. It doesn't happen all the time, and indeed only seems to happen after a longer period asleep (usually first thing in the morning but even then not every time, so it's not exactly easy to replicate).

    I can connect to it from my laptop via VNC and everything is still running fine. I can then close all my programs and reboot it gracefully rather than having to hit reset. Once it reboots it all works no problem.

    If I go into device manager I can see I have three items under Unknown Devices: 'Razer Diamondback' (my mouse), and two instances of 'USB Input Device' which obviously sounds like a keyboard. I'm at a loss as to why there are two but I suspect this is relevant. If I go into the properties for these devices, device status says: Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

    img715.imageshack.us/img715/4808/devmgmt.jpg (if a mod can make this clickable it'd be great, won't let me cause of post count, ta)

    I've unplugged everything apart from my keyboard and mouse prior to putting the PC to sleep and this still occurs. I've tried uninstalling (including checking 'delete driver software' box) and reinstalling these devices over my VNC connection, but they just come back the same. Plugging a different USB mouse in gives the 'device failed to connect' sound and nothing else. I can plug and unplug my hard drives, iPods, bluetooth dongle, webcam, memory sticks etc no problem.

    This only started happening a week ago. The only change I made was to install a new CPU heatsink/fan. It was just a swap from the stock Intel one to a similar Akasa one -- just push-pins, no removing of motherboard, five minute job all good. The only thing that I changed was to enable Q-Fan in the BIOS. When I first noticed the issue, I worked backwards over what I changed and disabled Q-Fan but without it it's incredibly loud. I have since installed Asus AI Suite, which enables CPU fan control from within Windows.

    To reiterate; sleep has been working flawlessly for about six months, and I've changed nothing else hardware or software other than what I've mentioned. Please tell me I'm crazy and Q-Fan/AI Suite can't possibly be what's messing it up! I've been over everything else I can think of, but hopefully you guys will have some more suggestions 'cause it's driving me mental.

    Relevant specs:

    Windows 7 Ult x64 -- updates set to notify only
    Asus P5Q with latest BIOS
    Q9550 @ 3.4GHz
    8GB RAM

    All latest drivers for GFX, chipset etc. Let me know if you need any more info. Can dump output from msinfo32 or whatever if needed.

    Cheers!

  2. #2
    Pork & Beans Powerup Phage's Avatar
    Join Date
    May 2009
    Location
    Kent
    Posts
    6,260
    Thanks
    1,618
    Thanked
    608 times in 518 posts
    • Phage's system
      • Motherboard:
      • Asus Crosshair VIII
      • CPU:
      • 3800x
      • Memory:
      • 16Gb @ 3600Mhz
      • Storage:
      • Samsung 960 512Gb + 2Tb Samsung 860
      • Graphics card(s):
      • EVGA 1080ti
      • PSU:
      • BeQuiet 850w
      • Case:
      • Fractal Define 7
      • Operating System:
      • W10 64
      • Monitor(s):
      • Iiyama GB3461WQSU-B1

    Re: Windows 7 sleep issue - keyboard & mouse

    Sorry - I have the same problem and I haven't solved yet. In the end I disabled sleep mode in power management.
    Society's to blame,
    Or possibly Atari.

  3. #3
    Senior Member
    Join Date
    Aug 2005
    Location
    scotland
    Posts
    639
    Thanks
    5
    Thanked
    37 times in 34 posts

    Re: Windows 7 sleep issue - keyboard & mouse

    lucky you, it's my monitor that doesn't come on randomly coming out of sleep mode! Don't think there is anyway round it at the moment other than disabling sleep which either means you leave it on all the time or switch it off. For me it's a pain as backups are performed during the night so I need to leave my system permanently switched on.

  4. #4
    Registered User
    Join Date
    Mar 2010
    Location
    Middlesbrough
    Posts
    4
    Thanks
    0
    Thanked
    0 times in 0 posts
    • tranceaddict84's system
      • Motherboard:
      • ASUS P5Q
      • CPU:
      • Q9550 @ 3.4GHz
      • Memory:
      • 8GB Corsair XMS2 800MHz
      • Storage:
      • 2x1TB Samsung (RAID0), 2x1.5TB Samsung, 2x2TB Samsung
      • Graphics card(s):
      • ATI Radeon HD6950 1GB
      • PSU:
      • Coolermaster SilentPro Gold 600W
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Ultimate x64
      • Monitor(s):
      • 24" Samsung + 22" Belinea
      • Internet:
      • Virgin Media 50/5

    Re: Windows 7 sleep issue - keyboard & mouse

    Right, not wanting to jinx it but I think I've fixed it. Woo!

    I found from device manager that both the keyboard and mouse were trying to use drivers 'hidusb.sys', 'hidclass.sys' and 'hidparse.sys'. The message in device manager implies these files to are unabled to load, locked out due to already being loaded.

    What I did was install another copy of Windows 7 to a spare HDD. Browse to %systemroot%\System32\drivers on my old install. Take ownership of the relevant .sys files, set my permissions on them to full control and move the files to the root of the drive (it wouldn't let me do any move/delete/rename operations on them before I forced the permissions).

    I then rebooted into my main install and as expected, my keyboard and mouse didn't work. I logged on through VNC, went to device manager and did scan for hardware changes. It found the keyboard and mouse and reinstalled them, they worked right away and lo and behold, the three .sys files I removed have magically reappeared in the drivers directory.

    I put the PC to sleep and went out for a couple of hours earlier. Came back and it woke up fine. Fingers crossed it'll still be fine waking up tomorrow morning.

    Best guess is there was a power interruption at some point when the PC was in S3 standby, it didn't resume properly and that's what's caused Windows to get its tits on an angle about the driver files.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [Review] Microsoft Natural Ergonomic Keyboard 4000
    By Zoom7000 in forum Reader Reviews
    Replies: 3
    Last Post: 15-10-2009, 09:25 AM
  2. Finding the right XP CD for my CD key
    By idlewild in forum Software
    Replies: 24
    Last Post: 17-03-2008, 01:53 PM
  3. System Perfomance help
    By danjohadley in forum Help! Quick Relief From Tech Headaches
    Replies: 26
    Last Post: 24-06-2006, 09:40 PM
  4. ATI Catalyst 5.8 released
    By =TcQi= in forum Graphics Cards
    Replies: 17
    Last Post: 18-08-2005, 12:35 AM
  5. Apple: New Multi button mouse shocker
    By Gordy in forum Apple Mac
    Replies: 17
    Last Post: 03-08-2005, 11:51 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •