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Thread: Can't open messages on hotmail

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    Can't open messages on hotmail

    Been trying to fix someones laptop today and its a problem that it seems has happened to a few other people as well. Just seeing if anyone on these forums has any ideas.

    On this lady's laptop, when you go on hotmail.com, it logs in fine, but then clicking on any messages or folders (e.g. junk) does nothing. In IE at the bottom left of the screen there is a warning about Java errors on the page. In Firefox no errors.

    What I've done and tested
    - in Firefox and IE the same problem happens
    - tried IE with addons disabled
    - reset IE to factory setings
    - used OpenDNS
    - installed latest version of Java off their website.
    - cleared internet history in IE, deleted all cookies
    - scanned for malware with Spybot and AVG. Found nothing

    This laptop is connecting through a TMobile 3G dongle. I will scan it with more antivirus software but I don't think its malware.

    THE ONLY TIME I GOT HOTMAIL WORKING is by going in IE onto the hotmail inbox, then clearing out IE's history and cookies. Then hotmail works fine for that session. THERE IS NO JAVA ERROR MESSAGE. On loading IE again, the java error is back and hotmail doesn't work again.

    Does anyone have any experience of this problem? Other solutions I've seen involve so much uninstalling and reinstalling that I think my next step is to format and reinstall Vista. Least I'll know whats on the laptop then. Apparently it started happening when hotmail changed to a new layout. Some dodgy javascript somewhere?

    Thanks for reading this, all your help is so appreciated!

    Dan Gent

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    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Re: Can't open messages on hotmail

    What version of IE is she running?

    Do other Java based sites work?

    Is Javascript disabled in the IE options?

    Are you charging these people we're helping?
    |Kata: "Read title as 'fisting'. Not sure why I clicked. Relieved, really."|
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    Re: Can't open messages on hotmail

    mycarsavw you are a hero. You're last post replying to my post about the faulty battery may well have helped me out. Not had a chance to test it yet so was going to reply to that later today once i've messed around with a spare battery.

    Latest version of IE and firefox. (checked for updates through the file menu). So thats IE 8 and whatever the latest version of firefox.

    She's been on many other websites and said they all worked fine. I mean, it'll be javascript right not Java with all the VM and etc. Maybe I can a javascript testing website...... I'll have a think.

    Java is enabled yes. tried it with and without.

    Yes I do charge these people, although for any problem I have to post on here I don't really make that much as I obviously don't know the answer straight away! I presume my posts have helped some people though, probably make money as well ;^) I presume forums like these are full of computer repair men. they're amazing

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: Can't open messages on hotmail

    Is the date and time correct on the laptop? Could be a certificates error.

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    Re: Can't open messages on hotmail

    cheers for the reply Kalniel,
    Didn't check, but then if the date and time was wrong there would be several other errors wouldn't there. Like, on logging onto hotmail, it would give the error "certificate not valid". Would it not?
    In which case why it would work just once when I reset the temporary files?

    Definitely something I will try though and post back what i find

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: Can't open messages on hotmail

    You're probably right, but it's worth checking simply because I've seen it cause some very strange errors. Most recently I was looking at a laptop and trying to fix the date and time sync service of all things... the error messages were complaining about internet connection, but the problem was with the laptop's date (which wasn't even out by that much). So to fix the date I had to fix the date

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    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Re: Can't open messages on hotmail

    After having a similar issue to the learned gentleman above, every single PC I work on is now synched to clock.isc.org
    |Kata: "Read title as 'fisting'. Not sure why I clicked. Relieved, really."|
    |TAKTAK: "It was so small that mine wouldn't fit into it"|

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    Re: Can't open messages on hotmail

    I've now brought this laptop to my house and when connected to my wifi the laptop works perfectly!
    it opens messages and works in hotmail perfectly. I then connected it using the tmobile dongle again and hotmail didnt open messages.

    To also test I connected it to the net using my vodafone dongle and hotmail works perfectly. So I've isolated this problem down to only occuring through the Tmobile dongle.....yet it works temporarily on IE when I clear all temporary files for this session.

    Does that mean anything to anyone? Very tempted to give their support a call, though I doubt they will have any suggestions!

    Thanks so much so far for the help,
    Dan Gent

  9. #9
    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Re: Can't open messages on hotmail

    Are T-Mobile blocking anything at their end?

    Add IE7Pro and block ads in IE just to see if it works.

    (it works with IE8 despite the name)
    |Kata: "Read title as 'fisting'. Not sure why I clicked. Relieved, really."|
    |TAKTAK: "It was so small that mine wouldn't fit into it"|

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    Re: Can't open messages on hotmail

    My next test is to install the Tmobile dongle on another windows laptop and see what happens there. I'll post back with what I find as it may be of interest to other people!

    What does that IE7Pro do? I'm much more of a firefox fan with adblock, but on neither browsers on this laptop does hotmail work.

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    ɯʎɔɐɹsɐʌʍ mycarsavw's Avatar
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    Re: Can't open messages on hotmail

    IE7Pro allows you to tweak aspects of the browser, block ads and log certain things - it's been a while since I've used it to it's full potential but it's handy.
    |Kata: "Read title as 'fisting'. Not sure why I clicked. Relieved, really."|
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    Senior Member AledJ's Avatar
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    Re: Can't open messages on hotmail

    Any update on this problem?

    My dad has had the same issue where hotmail loads up, but he can not open any messages. He is using his phone as a modem, which I presume use 3G for the net connection (not 100% sure). He too is on the T-mobile network.

    But any idea as to what is going on would be great!

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    Re: Can't open messages on hotmail

    Hi Aledj,

    Basically I have a limit where once I spend so many hours messing around with a PC/laptop I just wipe the thing and reinstall windows. I tried the dongle on another laptop and hotmail worked fine, so now (on this troubling laptop) right now I'm reinstalling windows on it. Just getting all the updates and drivers working so in about 5 minutes i was going to post back with whether or not a windows reinstall had worked!

    If you get a chance aledj, you should connect his laptop thru wifi, ethernet, or another dongle and see if you observe the same as me... basically that the problem is through the Tmobile dongle!
    this laptop had a windows install straight from the acer factory. who knows what extra bloatware they've put on it, which is why ii decided to wipe the thing!

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    Senior Member AledJ's Avatar
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    Re: Can't open messages on hotmail

    See I would wipe the thing but my it's my dad's laptop! His job is an audiologist (checks people hearing etc) so has a lot of programs etc (don't think he has the software discs any more) Plus I have no time to even start doing a full reinstall urrghh damn technology lol

    Oh and from what I have seen this was bought as a business laptop, so I don't think it had all the bloat that they usually come with.

    Cheers let me know if the reinstall works.

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    Senior Member AledJ's Avatar
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    Re: Can't open messages on hotmail

    Having had a look around on net for this issue could be the anti-virus?? Someone had this issue uninstalled AVG which he has on the laptop, and it was all working again. The other thing I thought of was hotmail has changed its look etc. Maybe I will try a Java and Flash update.

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    Re: Can't open messages on hotmail

    Just finished installing the tmobile software and hotmail works!
    What a nightmare ey. The reason I formatted was because the user didn't have any pictures, documents or any software on the laptop so it just seemed the easiest thing to do. Especially since this thread was at the top of the google results for any search I could come up with (looking for a similar problem).

    Have you tried resetting IE's settings? Like I posted above?
    Also have you made sure that hotmail works NOT on his 3G connection?

    I'm backing up this fresh install with acronis now just in case the same thing happens again!

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