Hi, I have a strange problem with my parents' Win7 Home Premium PC.
Firstly, they have lost internet connectivity, which I tried to 'Diagnose'. However, this brings up a 'Diagnostic Policy Service is not running' error, which when you ask it to fix, it says it can't.
On trying to start the service manually, this fails with 'Error 5; Access Denied'
Also, Windows firewall will not start because a service it depends on, Base Filtering Engine, has the same issue. I have a fix which involves the DACL, but was wondering if there was a less complex fix?
At first I thought it was a virus, but why would a virus prevent network access?


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