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Thread: Positive experience with MS customer services

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    Positive experience with MS customer services

    Hi all,

    All these big evil corporations like MS and Apple etc get alot of flack so I thought I'd share a good experience for a change! We're all quick to moan when things go wrong so I have to say credit where it's due on this occasion.

    Basically I was rebuilding a laptop for a mate after his hard-disc died. Persuaded him to cough up extra for an SSD to replace it

    Anyway all was going well until I got to the part where I had to put the CD key in. So flipped over the lappie as of course the COA is stuck there but uh oh... Due to excessive knee rubbing on the sticker from all that surfing in front of the telly some of the figures had rubbed off so the key was unreadable

    I spent about 2 hours trying to guess the illegible letters with what they possibly could be (e.g. what looked like a Q could be an 0 etc). After much swearing I gave up. Decided to give MS a ring for a laugh and was expecting to get a pretty robotic scripted response from the support line.

    But no! Spoke to a very helpful chap and explained the predicament. He asked me to confirm the characters of the key I could actually read to establish I wasn't some evil pirate and then, with no argument, generated a brand new product key for me over the phone and waited while I typed it in to activate! Whole thing took less than 5 minutes. Felt like a right tit wasting time trying to guess the faded characters and genuinely thought we'd end up coughing up 79 quid for a new licence.

    Very impressed, don't know the name of the guy but I thank him whoever he was
    Mate is well chuffed with the speed now aswell, he owes me a few beers!
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  2. Received thanks from:

    aidanjt (24-03-2012),blueball (23-03-2012),g8ina (24-03-2012),Workaholic (24-03-2012)

  3. #2
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    Re: Positive experience with MS customer services

    Nice to hear some positive
    Rgds,

    BB
    Hexus Trust here and here

  4. #3
    Senior Member DrATty's Avatar
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    Re: Positive experience with MS customer services

    This beats the usual Microsoft bashing threads. It's how support should be really.
    I wonder if we're seeing a change because there's competition in the market now.
    Whatever, full marks to MS.
    ... I use now a big vent for the whole machine now, but I cant use it forever, it is my grandma's ventilator...

  5. #4
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    Re: Positive experience with MS customer services

    Yep, good on Microsoft.

    It's a sign of the times that whenever something goes wrong and we have to call support, we expect the worst, so it's nice to see good news every now and then.

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