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Thread: word not opening!?

  1. #1
    RIP Peterb ik9000's Avatar
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    word not opening!?

    Word 2000 is not opening and giving me crash-outs. Does the info below permit finding out why? It's worked fine for months and suddenly not. I'm going back uninstalling recent Windows upgrades to see if they have caused the problem, but wondered if anyone else had any idea what's going on.

    Machine runs Office 2000 and 2010 (legacy reasons in having both) and until now both have been fine.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: WINWORD.EXE
    Application Version: 9.0.0.6926
    Application Timestamp: 3d97fbe5
    Fault Module Name: WINWORD.EXE
    Fault Module Version: 9.0.0.6926
    Fault Module Timestamp: 3d97fbe5
    Exception Code: c0000005
    Exception Offset: 0040ea0c
    OS Version: 6.1.7600.2.0.0.256.48

  2. #2
    Banhammer in peace PeterB kalniel's Avatar
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    Re: word not opening!?

    Could be an update, could be something seemingly random like (computer wide) default printer setting or new network devices detected etc. Check devices and printers.

  3. #3
    RIP Peterb ik9000's Avatar
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    Re: word not opening!?

    probably worth adding that excel 2000 and 2010 still working fine side-by-side

  4. #4
    boop, got your nose stevie lee's Avatar
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    Re: word not opening!?

    according to http://word.mvps.org/faqs/apperrors/...artingword.htm

    it could be that the default normal.dot template is corrupted, or the temp/autosave files that word creates when it crashes are corrupt and it tries to open/recover them on startup, it can't, so it crashes.

    theres steps to follow in that link.

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    ik9000 (23-08-2013)

  6. #5
    Goron goron Kumagoro's Avatar
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    Re: word not opening!?

    I have come across normal.dot problems many a time. Occasionally I have had to reinstall word to stop it regularly occurring.

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