can't remove 21 trojans on my computer

[jaysd]

yes it is 21... , im using avg and it cant remove it.... it says "trojans dialer..." i also used spybot S&D and ad-aware, but nothing happens.. any tips? guys? ....



thanks in advance

[directhex]

1) use a better free antivirus, e.g. go to www.freeav.com

2) stop using Internet Explorer as your web browser

3) install _ALL_ security updates, yes that includes XP service packs

[daniel_owen_uk]

ok all of what directhex is true apart from number 1 avg is good av especially now the free version is version 7.

He did however miss the most obvious of all, USE A FIREWALL.

Many free ones do a google.

[nichomach]

When attempting to unkludge trojanish nasties, if your OS is XP (Home OR Pro), remember to disable system restore BEFORE attempting removal. Then run AVG and Spybot and see whether that improves matters.

[Flibb]

Here is a good one, shifted previously unmovable trojans from the inlaws rig. Get avast antivirus. Install it, update it and tell it to run a scan on next boot. It scans your PC before XP fully boots. It shifted stuff other AV couldnt reach.

[Dorza]

Would booting into safemode and then doing the above suggestions work, if they didnt work in normal boot? Might be worth a try if the suggestions above dont work.

[nichomach]

Safe mode would cause a minimal set of drivers to be loaded, but if the trojans have got themselves installed as protected files, then safe mode without disabling system restore won't help much.

[5cupa]

ok all of what directhex is true apart from number 1 avg is good av especially now the free version is version 7.

He did however miss the most obvious of all, USE A FIREWALL.

Many free ones do a google.

i thought grisoft were stopping free dat upgrades for the free version

[nichomach]

i thought grisoft were stopping free dat upgrades for the free version

No, as of December 31st they will no longer be releasing database updates for the previous versions of AVGFree, since they will only be supporting v7 of AVGFree.

[5cupa]

ah cool. thanks

[jaysd]

so what im gonna do is run my pc on safe mode then disable the system restore... after that run these three? right?.... thnks guys/gals for the advice... this forum rules!

[nichomach]

Yeah...the key thing is the system restore disabling. Do that first. W/restore disabled, reboot in safe mode. Then run AVG and Spybot.

[Wam7]

Don't use AVG. Try another Virus program. I highly recommend Kaspersky. It found things AVG didn't even know were on my system.

[poolking]

Don't forget the AVG Free v7 is still in beta.

[Paul Adams]

Don't forget the AVG Free v7 is still in beta.

Actually it's final now... http://www.grisoft.com/us/us_index.php :

Grisoft Releases New AVG Anti-Virus Free Edition

Grisoft, a world leader in the development of anti-virus solutions, today announced that after 5 years and some 20 million free downloads it has released a completely updated and improved AVG Free version of its industry leading AVG Anti-Virus software. Please read More....
November 13, 2004

I have it installed on my home PCs after trialling several different free AV solutions a few weeks back (for system resource impact, feature richness and UI friendliness - I don't have a stock of viruses hanging around to test with ).

[jaysd]

ummm... nothing happens.. when im in safe mode and disabled system restore.. avg detects 1 trojan instead of 21 , and when i try normal mode with disabled system restore it recognizes the 21 trojans but i cant delete heal or even place them in the virus vault.. it says "no action required in the selected objects", or something like that