Dear x x xxxxx,
Thank you for your e-mail.
I would like to inform you that we are the Microsoft software replacement department of the EMEA (Europe, Middle-East and Africa) region.
I will be happy to assist you with your request for a replacement.
Please be informed that the 90 day warranty period has now elapsed (if applicable, meaning damage or loss is not caused by the client). However, I can offer you a replacement software disk and product key for the standard shipping and handling charge of £16.82 per each disk kit.
If you wish to proceed with an order, please contact us via email or phone using the number provided in the footer of this email for further assistance.
Alternatively, I will be happy to call you within our office hours: 08:00-18:00 (Monday-Friday) to assist you efficiently. If this is a preferred option please provide us your daytime contact phone number and a convenient time to call. Please allow us up to 24 hours to organize the callback.
Please have the following details at hand when contacting us:
•your full address details incl. phone no. (Please note we may only ship within EMEA region)
•the product name
•language of the product
•your preferred payment method (Credit card, bank transfer. Cheque option available for UK and France.)
We have accepted the invoice provided as a valid proof of purchase.
Please note that due to security reasons I do not recommend sending sensitive information like credit card details via email.
I kindly ask you to state your reference number xxxxxxxx in all correspondence with us.
I look forward to hearing from you soon, to assist you further.
Thank you for contacting Microsoft customer support.
Kind regards,
xxxxxx xxxxxx
Microsoft Direct Services Team
E-mail:
csd@msdirectservices.com
Phone: 0344 800 2400
Fax: 0800 03 24 485