English Windows 7 SP1 ISO not listed on Microsoft Product Recovery site

I usually use an ISO of my original Win 7 Pro x64 with slipstreamed SP1, but wanted an ISO from MS due to a freaky issue trying to install Win 7 in UEFI mode (see linked thread).

I tried Firefox and IE11 on the site, my key is accepted, states eligible for Windows 7 Professional SP1 but no English language there :shocked2:.

I have retail Windows 7 Pro, COA have English version written on it, I have invoice from big name UK etailer, should I be contacting MS Support?

Is this another measure to force people to Windows 10!? :rolleyes:

I just tried on the Microsoft Product Recovery Site with a Windows 7 Pro OEM key in FF (not Dell HP etc) and it accepted fine and offered me 32 or 64 bit download. So maybe it is an issue with your particular key thay you need to contact MS about.

Thanks for checking and posting :) .

I will be contacting support, as I've paid for genuine I deserve it ;) .

And here's the shot of COA.

http://i.imgur.com/aqug57f.jpg

It was a pre-order copy via eBuyer, found the invoice ready for Mondays conversation.

Should be ok from Ebuyer, but the ROW on the COA is a little confusing, maybe as it was a pre-order - some peple say it means Rest Of World. MS are usually pretty good on the phone, once you get to the right person.

Cheers ;) , I also suspect ROW means Rest Of World, but still think English option should have been available as that is on COA. The installation DVD defaults to English (US) location US, anyhow will be defo ringing MS as currently I prize my Win 7 license highly :) .

Well have called MS, spent I think so far 1hr plus on the phone (as I type I'm now waiting again for someone to help).

My key has been verified as genuine retail and English language should be there but isn't. I keep getting told to try the same site as I have, also got an email for a dept that may send an actual disc but IIRC I swear there was mention on the web ages ago that discs were not available anymore.

And it looks like I'm not the only one with this issue, Link 1, 2.

I just double checked with my Win7 64 bit English and it accepted my s/n no problem.... Same website as listed above.

g8ina,

Thank you for trying.

http://i.imgur.com/7DfVU1y.jpg

http://i.imgur.com/aVIzuqP.jpg

http://i.imgur.com/trKVenQ.jpg

gupsterg, Ive sent you a PM.

Finished chatting with level 2 support, unfortunately no help they could give! :(

One even told me to contact manufacturer of PC, I said it's custom and I'm the manufacturer! (LOL)

Level 1 had remoted into my PC to see whatever they wanted, I also showed my ebuyer account with invoice for purchase of Win 7 Pro.

Puts a real bitter taste when you've paid retail.

Gonna email the replacement media team to see what they say, as advised by level 1 & 2 techs.

I'm just glad I've got my own slipstream ISOs :) .

and to close - I also tried the key that gupsterg was using (now all deleted) and I confirm that the key did offer the correct version of Windows, but did NOT offer English as the language, very peculiar !

why not take the iso and burn it to usb with rufus in uefi mode, also is csm disabled in your BIOS to force a secure boot and allow uefi install?

Do you have access to any English Win7 isos for the architecture (32/64) you're after? Because the media are identical identical except for an embedded configuration file, the deletion of which creates a 'universal disc' you can use to install most versions of Windows (e.g. starter/home/pro/etc).

Details here: http://code.kliu.org/misc/winisoutils/

If you're stuck, I might be able to send you a spare? PM me if so.

Quote:

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Originally Posted by GoNz0

why not take the iso and burn it to usb with rufus in uefi mode, also is csm disabled in your BIOS to force a secure boot and allow uefi install?

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Hi GoNz0,

Yep already done chap! ;) I have an SP1 ISO, created from my original non SP1 x64 DVD, I also used Agent's windows 7 patcher (available here on hexus). Seen the ROG guide and yourself about on ROG forum but to get Win 7 UEFI mode I have to not disable CSM, check linked thread in post 1; that issue is solved.

I was just shocked to find my key doesn't allow me a download from MS product recovery site, hence the thread to see if there are others having same experience.

Thanks for taking the time to post.

Quote:

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Originally Posted by watercooled

Do you have access to any English Win7 isos for the architecture (32/64) you're after? Because the media are identical identical except for an embedded configuration file, the deletion of which creates a 'universal disc' you can use to install most versions of Windows (e.g. starter/home/pro/etc).

Details here: http://code.kliu.org/misc/winisoutils/

If you're stuck, I might be able to send you a spare? PM me if so.

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Many thanks watercooled ;) ,

I am sorted, I know how to make all edition ISO ;) , I'm not a power user but not new to slipstreaming (used to dabble in this with XP), again just shocked my key doesn't allow download via MS site.

I would go to My Digital Life and have a look at the win7 section as they have all the ISO's for legitimate download, sometimes a direct link to MS as well. I always check the file hash with technet to be 101% sure it is what I expect it to be.

Is that still possible? IIRC the ISO download links don't work any more, forcing you to use that recovery media downloaded instead.

seems you need

Code:

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Windows 7 Professional with Service Pack 1 (x64) - DVD (English)
ISO English Release Date: 5/12/2011
This media refresh includes the installation hotfix described in KB Article 2534111. No other changes have been made to the product.
File Name: en_windows_7_professional_with_sp1_x64_dvd_u_676939.iso
Languages: English
SHA1: 0BCFC54019EA175B1EE51F6D2B207A3D14DD2B58

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I just did a googlefu on en_windows_7_professional_with_sp1_x64_dvd_u_676939.iso and got a few hits, as long as the sha1 is a match after download you have what you need :)

Quote:

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Originally Posted by GoNz0

I would go to My Digital Life and have a look at the win7 section as they have all the ISO's for legitimate download, sometimes a direct link to MS as well. I always check the file hash with technet to be 101% sure it is what I expect it to be.

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I would think the direct link to MS would have been to Digital River downloads, which are now dead :(.

Aware of My Digital Life.

Personally I'm gonna stick to my non SP1 ISO with SP1+Updates. You're aware of some of the content on My Digital Life? (I won't state as don't want this thread locked) due to that reason I'd be uncomfortable using it.

Quote:

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Originally Posted by watercooled

Is that still possible? IIRC the ISO download links don't work any more, forcing you to use that recovery media downloaded instead.

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+1, only legitimate source is Microsoft Product Recovery, where you must enter a valid genuine key and this is why I'm upset as have a genuine key, support checked it and see no reason why I shouldn't be getting an ISO.

Categorically several of the departments that I got passed around stated it is retail Windows 7 Pro key with support for all languages.

Any how as directed by last level 2 tech support person emailing the replacement disk dept to see what they say.

PM'd you a valid for 24 hours win7 SP1 pro link direct from microsoft.

Many thanks :) , I do appreciate it.

Just out of curiosity I yesterday checked an old backup of my system, for photos of the 10+ Win 7 I had purchased as pre-orders and later sold via ebay.

All of them have ROW on COA, I wonder if those people are having the same issue is me?

Just an update, my key still not working on site :( .

I have finally emailed csd@msdirectservices.com regarding a) my issue b) that tech support told me they can help with providing replacement SP1 discs.

Got an auto reply email so far as they are closed at the time of emailing today.

Quote:

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Dear Sir or Madam,

Many thanks for your query.

This will be actioned and a response sent to you within one Business day (our opening hours are from 09.00 until 19.00 Central European Time, Monday to Friday).

Regards,

Microsoft Direct Services

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Update on situation.

Quote:

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Dear x x xxxxx,

Thank you for your e-mail.

I would like to inform you that we are the Microsoft software replacement department of the EMEA (Europe, Middle-East and Africa) region.

I will be happy to assist you with your request for a replacement.

Please be informed that the 90 day warranty period has now elapsed (if applicable, meaning damage or loss is not caused by the client). However, I can offer you a replacement software disk and product key for the standard shipping and handling charge of £16.82 per each disk kit.

If you wish to proceed with an order, please contact us via email or phone using the number provided in the footer of this email for further assistance.

Alternatively, I will be happy to call you within our office hours: 08:00-18:00 (Monday-Friday) to assist you efficiently. If this is a preferred option please provide us your daytime contact phone number and a convenient time to call. Please allow us up to 24 hours to organize the callback.

Please have the following details at hand when contacting us:

•your full address details incl. phone no. (Please note we may only ship within EMEA region)
•the product name
•language of the product
•your preferred payment method (Credit card, bank transfer. Cheque option available for UK and France.)

We have accepted the invoice provided as a valid proof of purchase.

Please note that due to security reasons I do not recommend sending sensitive information like credit card details via email.

I kindly ask you to state your reference number xxxxxxxx in all correspondence with us.

I look forward to hearing from you soon, to assist you further.

Thank you for contacting Microsoft customer support.

Kind regards,
xxxxxx xxxxxx

Microsoft Direct Services Team
E-mail: csd@msdirectservices.com
Phone: 0344 800 2400
Fax: 0800 03 24 485

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Well not paying £16.82, will now find time to raise this issue still with recovery site via MS support forum.

Just an update, forgot to contact MS about recovery site issue :embarrassed:, found 2 useful "things" which may help another in same position as me :-

i) Half way down this page is a hack which works via browser on MS download site.

ii) an iso downloader app.

Although the OP has used the word "hack" Ive checked the contents of these pages and confirm they are legal ;)

Thank you ;) , I used the term hack as it was used on the site where I found it :) . I also did not deem the "material" of concern ;) .

Whenever I have searched for solution as same as issue I had, this thread came up in google results. So I thought I must add this info to perhaps aid another, as GoNz0 may not be able give everyone a link to ISO as he did so kindly to me :) .