Can anyone recommend any helpdesk software that will do the following?
Have a web interface both for administration & for clients to log in & log their own faults
have a contact db so that when the client logs in, they can then pick the person reporting the fault from a list
When they submit a fault, the system sends the engineers an email & possibly a SMS message.
It can also have reports run for stats to see how many calls are raised etc..
Thanks


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