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Thread: Exchange Logs...

  1. #1
    Squeeler Vini's Avatar
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    Exchange Logs...

    Anyone got an idea where exchange keeps a history of its logs. A customer who has made something for us (which is wrong) is denying getting the emails, so we're hoping to trace the logs from exchange and bust their ass.

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    Administrator Moby-Dick's Avatar
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    you'll need to look in the message tracking centre ( if you have it switched on and havn't enabled circular logging )

    however all it will show is that the email left your organisation , it wont show that it has nessesarily been received at the other end.
    my Virtualisation Blog http://jfvi.co.uk Virtualisation Podcast http://vsoup.net

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    As Moby says, unless you had a read receipt and they acknowledged it all your logs will show is that the message left your relays.

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    Using email logs to try and prove anything like this is a waste of time, email is not a guaranteed delivery system (it would be better if people followed the RFCs but that's another matter entirely) and unless you have a reply from them acknowledging it you're buggered.

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    Squeeler Vini's Avatar
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    Quote Originally Posted by GDVS
    Using email logs to try and prove anything like this is a waste of time, email is not a guaranteed delivery system (it would be better if people followed the RFCs but that's another matter entirely) and unless you have a reply from them acknowledging it you're buggered.
    Its not ideal no. But it's going to help... trust me

    [e!] ... or it would have done if tracking was enabled
    Last edited by Vini; 03-08-2006 at 10:28 AM.

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    Will work for beer... nichomach's Avatar
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    That's why we use a separate archiving system here - GFI MailArchiver.

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    In old days running Exchange 5.5, I used to leave logging on for the outbound SMTP connector. I could then track mail being handed off to remote systems, so I could then prove the mail left us and was received by the customer's systems or their representatives, as we used direct DNS delivery and not a smart host or relay.

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    Administrator Moby-Dick's Avatar
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    That only shows that it got to the recipents MX - if they went via messagelabs for example , it would only show the hand off to the ML tower.
    my Virtualisation Blog http://jfvi.co.uk Virtualisation Podcast http://vsoup.net

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    Indeed, but if they employ messagelabs, they're the next responsible link in the chain.

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    Quote Originally Posted by Moby-Dick
    you'll need to look in the message tracking centre ( if you have it switched on and havn't enabled circular logging )
    Just thought I would clarify this - Moby is not talking about circular logging for the database logs - he is talking about circular logging for the message tracking logs
    Most of teh message tracking options are in the general tab of the properties for each server.
    "In a perfect world... spammers would get caught, go to jail, and share a cell with many men who have enlarged their penises, taken Viagra and are looking for a new relationship."

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    Squeeler Vini's Avatar
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    what resources does the Message Tracking facility use? What format are the logs and how big do they get?

    We're only a small business so wont be thousands of incoming/outgoing a day.

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    Quote Originally Posted by Vini
    what resources does the Message Tracking facility use? What format are the logs and how big do they get?

    We're only a small business so wont be thousands of incoming/outgoing a day.
    The Message tracking logs are stored on a share on the server with the filenames yyyyddmm in Tab seperated values. (tsv as opposed to csv)
    They contain a bit of info about the emails and the subject line. The space tehy use will depend on the volume of email you process.
    The sharename is just servername.log
    "In a perfect world... spammers would get caught, go to jail, and share a cell with many men who have enlarged their penises, taken Viagra and are looking for a new relationship."

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