Think my NAS died

[neonplanet40]

Hi Folks,

I have a Synology DS2415+ which I have been using since 2016. However, it appears to have the Intel Atom issue - in that the device has died after a reboot. Flashing blue light, all HDD lights a solid orange.

I read about a fix whereby you could solder on a 100ohm 0.25w resister onto the board. I did this and it still hasn't worked. As such, I may need to replace it. However, there don't appear to be too many 12 bay NAS's available?

Can anyone recommend anything? I had thought about building my own if I thought it would be better value for money. However, I somehow need to get my data from my other drives (which was built on the Synology SHR-II 'raid'). As far as I know, the data on them should be safe. However, it is hard to know when the NAS isn't working.......

Any ideas? Either for a replacement or fixing the current device....

Unfortunately, Synology appears to offer zero repair service (even if I pay) and do not supply parts for me to do it myself. Extremely poor given that the rest of the device is likely fine. A real waste.

[Saracen999]

Can't help on the 12-bay front - I looked at 4, 5 even 6-bay but not much bigger than that. My only thought, and I doubt you haven't already had it, is whether the ever-increasing capacity of a single drive might mean a device with fewer bays might now have sufficient total storage to not need 12? 18TB are around (at a price), 20TB imminent and I recently got four 12TBs at about £240-ish each. Just a thought.

I have to say I'm shocked that Synology can't/won't help fix that.

[neonplanet40]

They aren't interested. I get that it isn't in warranty, but this is a known error that they knew would break eventually. However, not even offering the ability to repair it is poor and hugely wasteful.

I had thought about getting a smaller device. But I currently have 12 HDD's and really don't want to need to buy them too. Just o keep costs down now.

[neonplanet40]

The reply I got was:

"Hello,

Thank you for your reply.

From the information provided, the unit appears to have a fault with the main system board. Unfortunately this particular unit is no longer covered by the warranty period, and as such we would not be able to assist with this issue as we do not provide a repair service for out of warranty units. In this event, you may wish to find a 3rd party company who offer repairs on Synology products (though, we are unable to recommend any companies for this).

An alternative measure would be that you can either replace the device with a new Synology device and migrate the hard drives to the new unit to continue using this NAS with the files and configuration of your old device, using the guide linked below, or if you do not wish to purchase a new device, you can follow the guide linked in the 2nd article to connect your drives to a Windows computer and recover the data from the hard drives."

Interesting CS. Your device is broke due to a problem with a CPU we used. We knew it would break. But despite this, we will not repair it. Even if you pay. But, because we are awesome, please buy another device at £1500 and start the whole process all over again...... Insane. Talk about wasteful society... I am pretty raging, to be honest.

However, I am struggling to find any real 12 bay devices that aren't rackmount and cost thousands.

[Saracen999]

That was why I wondered about bigger capacity. It depends, I guess, on the capacity of the 12 drives. The 4x12TB gives me about 33TB in Raid 5 and the whole thing, inc NAS and drives (WD HC520 datacentre drives) was about £1500. A 5 or 6 bay unit would obviously increase that.

The other possibility is one of those smaller unit, and an extension unit. I've not studied them, but IIRC QNAP have a better range than Synology, but ISTR Synology do have one. That won't help get data off an SHR though.

It also makes me wonder if QNAP are any better at supporting out of warranty units? Dunno.

Makes me tempted to buy another identical 4-bay. I can use it for NAS to NAS backup for now and if disaster hits the primary, I already have an identical unit. Not that that helps you.

Pretty poor support from Synology, though ... to put it mildly. It sure wouldn't enthuse me about buying another unit from them. I feel your pain, Neon.

[Apex]

I had this issue hit me a while back with DS1815+, lucky the unit was still under cover and i got it replaced but i was on the edge the whole time.

I've been wanting to move away from this but i can not build a nas that sips power like this, all the home built use more power.

I can understand their stance here, they already extended the cover on a lot of these units by an extra year or more to account for this fault but at the same time not offering to deal with if you pay, that just feels like bad customer care because they clearly can fix them and have been; i wonder what the law is on knowing something has a defect in it and refusing to fix it.

I know i am on borrowed time with this unit, it shouldn't fail again but the fact it did the first time made me loose faith in it.

PS have you tried a different psu on the device ?, some of the units fail because of the PSU and not the RTC failure.

[Spreadie]

Can't you beat them at their own game - buy a new 12 bay from them, recover your data and then return it?

[neonplanet40]

I don't think it's the PSU because the unit can power on, fans etc. It just refuses to boot. I had thought that if it was the PSU, the unit just wouldn't turn on at all.

As for getting another device, I have thought of this. But the problem I have is that I can't see anything comparable to the DS2419+ yet?

[badass]

However, I am struggling to find any real 12 bay devices that aren't rackmount and cost thousands.

Slight tangent - that's your problem there. for proper support, none of the joker "home/SoHo" NAS vendors provide proper support. Random file deletion bug? naaah we'll wait until a fix on the Linux kernel is available. For months.

Unfortunately, if you want proper support you have to pay thousands and a load more for support. Personally, I'd consider going DOY

[neonplanet40]

So, I ordered another pack of resistors and tried again. It's now working again! I am very happy. Annoyed that the fix is so easy but Synology is just happy for everything to be dumped in a landfill rather than offer any kind of service. I don't know how long the 'fix' will last, but we will see. All data is safe and sound thankfully.

[Saracen999]

.... All data is safe and sound thankfully.

Three things are now important - backup, backup, and backup.

Good to know you sorted it, and yeah, very unimpressive of Synology.

[Apex]

So, I ordered another pack of resistors and tried again. It's now working again! I am very happy. Annoyed that the fix is so easy but Synology is just happy for everything to be dumped in a landfill rather than offer any kind of service. I don't know how long the 'fix' will last, but we will see. All data is safe and sound thankfully.

Excellent news, is there a build your own truenas in your future ?

Also you got a link to the guide that tells you what's needed ? just i like to read up on stuff and this would be handy to add to the info bank

[neonplanet40]

https://mariushosting.com/synology-h...-ohm-resistor/ - this was a link to the fix I did. Relatively easy to be honest.

I actually have a 2419+ arriving tomorrow which I had ordered as a replacement. Will need to return it now. Which I'm glad about as the specs for 2021 are piss poor. Synology obviously milking it for a while longer. They only seem to update their 12 bay range every 4 years. Compared to 2 years for the other 2/4/6/8 bay NAS's. How the 8 bay got a Ryzen and the 12 bay got an Atom, I'll never know. Profit I guess. But maybe when I need to replace this, a better unit will be available, or I may up the HDD capacity and go for an 8 bay.

[Savas]

it appears to have the Intel Atom issue - in that the device has died after a reboot. Flashing blue light, all HDD lights a solid orange.

So it's a fault with the product?

Unfortunately, Synology appears to offer zero repair service (even if I pay) and do not supply parts for me to do it myself. Extremely poor given that the rest of the device is likely fine. A real waste.

I have not checked to confirm if what you're saying is true so cannot confirm or correct you, but if what you're saying is true, then they should be offering you a repair OR replacement and if they don't do repairs then that's their choice, but that leaves them with a replacement. The more customers just accept this, the more they'll basically build products with cheap or faulty parts that they know will eventually break under normal use.

I would have gone back to where you purchased it and speak to them instead of attempting a repair. I get that it's easy, but imagine if every product just died like this and you'd have to buy bits and parts and start doing manual repairs, not everyone can do it.

Here's somethings to read up on.

Faulty product? How to get a refund, repair or replacement - Which?
https://www.which.co.uk/consumer-rig...t-aTTEK2g0YuEy

Learn your consumer rights about faulty electrical goods before Christmas | LBHF
https://www.lbhf.gov.uk/articles/new...oods-christmas

Faulty goods? You've still got rights when the guarantee runs out | Money | The Guardian
https://www.theguardian.com/money/20....howtocomplain

[ik9000]

glad you got it fixed. FYI the new 12bay synology are coming shortly - they have already done the press releases for them: https://www.synology.com/en-uk/compa...0and%20DS2422+

[ik9000]

They only seem to update their 12 bay range every 4 years. Compared to 2 years for the other 2/4/6/8 bay NAS's. How the 8 bay got a Ryzen and the 12 bay got an Atom, I'll never know. Profit I guess. But maybe when I need to replace this, a better unit will be available, or I may up the HDD capacity and go for an 8 bay.

Just did a quick comparison of the 12 bay options listed on the synology website. The 2019 version did indeed get an atom, but the 2017 and 2022 versions fair much better. The two new 12 bay options get a Ryzen and a Xeon between them https://www.synology.com/en-uk/produ...422+/DS3622xs+