Major Support Problems for Flash I/O error

[aadler]

Hi all,
I've got a almost new n5200 that is really screwed up. Its getting I/O errors on /dev/hda5 according to the dmesg log, which is the flash memory module. SMB users can no longer connect to the unit. According to another thread here I need a replacement flash module. A couple of weeks ago I called the support phone number listed on the contact web page and talked to a guy named Kevin who wasn't all that good at English. He told me that I need to try a "Flash Usb" patch before swapping the flash module, and said he would email it to me. I gave him my email address, and waited a couple of days. I never got the email, so I called back and got Kevin again. He said he had emailed it, so I gave him my gmail address to try that since I was thought my main address might have spam filtered it. He said he would email it again. I never got the email. Since then I've tried calling again but no one answers. I've left messages but no one returns calls. I've tried emailing to support at thecus.com but I have not received any replies. In short it seems that no support is available for this unit.

I've got a couple of questions -

1. Does anyone know where I can get this flash usb patch? I've looked on the website and not found anything.

2. Is there any support avenue that works? I suspect I may need this flash module and I have no idea where to get it.

At this rate I think I'm still in the 60 day window to dispute the original charge with the vendor; that may be my only option to get some sort of satisfaction.

Thanks,
Al

[Thecus - Yvon]

Hello Aadler,

It is the DOM dmaged, please contact with your reseller for replacement or RMA service.

Thank you!

[aadler]

My reseller says all responsibility for support and repair rests with Thecus US, and they are not reachable by either email or phone.

[Thecus - Yvon]

Hello Aadler,

Please PM your email address for me, and I will forward to related staff.

Thank you!