N4100+ NAS - Very Slow Performance

[millerguts69]

I just purchased the Thecus N4100+ with 4x Seagate 750GB SATA2 HDDs. I configured the NAS with RAID 5. The NAS is connected to a Gigabit switch, with Gigabit capable PCs.

Now the issues....

* It took 24 hours to build the RAID 5 volume
* Copying 25GB of data to the NAS takes more than 2 hours

Is there any VALID reason why this is so slow? I've read an entry from Thecus Support that it is due to the "embedded system I/O", of which is "Intel Xscale". I can't believe that Thecus can produce a product this bad and release this statement:

"Renowned for exceptional performance and features, the introduction of the N4100 set a new standard for what people have come to expect from a NAS device. Today, Thecus Technology is proud to announce the N4100+, a completely updated version of the N4100 that delivers the latest Thecus innovations and functionality."

This is simply NOT TRUE, and is down right false advertising!

Before I go back to the shop and demand a full refund and switch to another brand of NAS product, I want to give you an opportunity to convince me that this issue can be fixed. I want to give Thecus the chance to redeem itself, but I have to say that it's not looking too good right now!

Miller

[DR]

What version of firmware are you running? Raid will always take time to build - thats about right the 24 hours.

What client machine are you coping from?

David

[millerguts69]

It's the stock standard that came right out of the box - version 2.0.03.

I am copying from Windows XP Professional 64 bit. They are generally large files, but there's no reason why the Gigabit performance is so poor.

I also have the stock standard 128MB DDR RAM. Will upgrading this to 512MB make any difference?

Also, the Jumbo Frames is disabled on the NAS. Will I see better performance if I enable it (either 4000 or 7000)? If so:

* am I correct to assume that the 7000 value is better?
* do I need to enable the same on my NIC on XP 64bit to match the Thecus, even though I only have 16128, 4088, 9014 values?

Miller

[millerguts69]

Any response from Thecus Staff regarding my N4100+ issues?

Miller