N5200PRO - Reliability and iSCSI Issues

[whyleekiotee]

We have recently purchased a N52000PRO which has been configured for iSCSI access via Windows XP clients running within a W2K3 domain.
The clients are experiencing frequent loss of connectivity with the N5200PRO even though the device is still visible via a ping on the network and accessible via the web interface. The only was to re-establish client connections is to reboot the N5200PRO. When trying to perform a reboot via the web interface, this appears not to work as the up-time within the Status section of the web interface remains the same. A physical power off is required to achieve this.
Another strange effect we are experiencing is when viewing the configuration via the web interface, the LAN and WAN IP details appear to have reverted to factory defaults even though the device is manageable via the IP address we have allocated.

Any clues or assistance would be appreciated.

Configuration Details

Model N5200PRO
Firmware: 2.00.00


WAN Settings
Host Name: JUSIPS001
Domain Name: just.intranet
Jumbo Frame Support: Disable
DHCP: Disable
IP: 192.168.230.180
Netmask: 255.255.255.0
Gateway: 192.168.0.1
DNS Server 192.168.230.234
IP Sharing Mode: Disable
Link Aggregation: Disable


LAN Settings
Jumbo Frame Support: Disable
IP 192.168.231.180
NetMask: 255.255.255.0
DHCP Server Configuratino: Disabled


Services
WebDisk (HTTP) Support: Disable
Secure WebDisk (Secure HTTP) Support: Enable
SMB/CIFS Sharing : Disable
SMB/CIFS File Access Cache : Disable
UPnP : Disable


AFP: Disable
NFS: Disable
FTP: Disable
NSync Target Server: Disable

Media Server: Disable

Chap Authentication used to W2K3 Domain.

Time Synced via NTP with Local Domain Controller.

[Thecus - Yvon]

Dear Sir,

If the device is still visible via a ping on the network and accessible via the web interface, please try via \\192.168.230.180 to access N5200, and also please provide the conf.bin from web configuraton page: System -> Config Mgmt->Download to support@thecus.com and included with this thread for us analysis.

Yvon.

[whyleekiotee]

We are still experiencing problems with clients connecting to the device.

Did you find anything wrong with the configuration files I sent some weeks ago?

[sietierney]

I would email Yvon directly he always responds within 24hrs the standard support@thecus email is a complete waste of time, email all your thread and config file to

yvon_lei@thecus.com


hope this helps