RAID configuration is lost on a N4100 - HELP!!!!

Hello,
I was the happy owner of a Thecus N4100 until end of last week where my Thecus simply lost the whole RAID config.
I was running a RAID5 configuration with 4x500GB Hitachi drives.
What happened is the following: The thecus started to beep, I went on the web interface and found out that the RAID status was "damaged". I tried to do a reboot, just to be sure that the problem won't be solved by itself doing a reboot and when the system went back online, the Raid configuration was gone :(
Everything in the RAID config page is now set to "N/A" :( :( :(
The data must still be there because I didn't touch any thing, I didn't try to rebuild the RAID, the disks status are OK.
I just cannot afford to loose all my family pictures and personal data.
There was only 40GB left on the system. I really hope someone will be able to help me out to recover my files :(

Dear Sir,

If we could access to admin configuration web page, please mail the CONF.BIN to support@thecus.com for us analysis.
SYSTEM->CONFIG MGMT->DOWNLOAD

Yvon.

I already sent the config file more than a week ago, but I didn't get any answer from the tech support :(

Dear Sir,

Please check the reply mail.


Yvon.

A BIG THANKS to Thecus support team who helped retrieve my data back!!!!
After a few email exchange, I gave them access to my device and within less than an hour it was fixed!
It all happend after two hard drives failures, so I started doing the backup of my data and I will probably need to get new hard drives quickly.
Once again, THANK YOU Thecus guys (Yvon) who helped me retrieve access to my files! :mexican: :iloveyou: :woowoo:

Dear

I had the same problem in N4100 this morning.
The RAID got lost but the 4 HD are fine.

Where should I mail the conf.bin to?

Thanks!!

Dear

BTW, we didn't do any rebuild to setup RAID 5, and I think the data is safe now.
We'll be very appreciated if the important data can be rescued.
Four HDs are all WDC WD5000KS-00M, and the HD firmware version is 07.0.
Look forward to your reply.
Thanks!

Dear Jesseyen,

Please update to http://www.thecus.com/Downloads/beta...e.1.3.05.3.bin and than provide the CONF.BIN to http://esupport.thecus.com for us analysis.

SYSTEM->CONFIG MGMT->DOWNLOAD

Yvon.

Dear Yvon,

Thanks for your reply.
My problem is solved with the help of Thecus Taiwan office.
Anyway your information is really helpful for the troubleshooting.

Great support !!!

Dear Yvon-

I had the same problem with a N5200. I emailed the conf.bin file to Thecus support this morning. Do you think it is possible to help me too? Thanks!

Ethan

Update:

Received a couple of emails from Thecus, and sent my config file, but haven't heard anything in a while. My status is still "Open" and my priority is "Medium." I'm a little worried... Yvon, help! I'll bake you a tray of cookies and mail them to you, I swear it.

Ethan

Dear Sir,

Would you please provide the ticket number for us tracking?


Yvon.

Dear Yvon,

The ticket number is #ZMA-178562.

Thank you sir,
Ethan

I'm in the same boat.
My ticket number is #EIU-335859.
Yvon can you please take a look at my ticket to please.
I have my work on there which i need to retrieve.:juggle:

Regards,
Sunny.

Dear Ethan,

It was replied Apr 28 2008 03:51 PM (GNT+8), please check with your mail.


Dear Sunny,

It was replied Apr 28 2008 05:34 PM (GNT+8), please check with your mail.


Yvon.

Same problem here on a N4100+. Yvon, are you still taking care of those probs? Where can I open a ticket?

Thanks
Stephan