Problem with thecus n5200pro and firmware 2.0.12.

[edp1]

Good Morning,

I have a problem after I have update the firmware from 2.0.10 to 2.0.12.
In the Thecus I have 5 Seagate Barracuda Disks 1 TB (ST31000340NS Seagate Barracuda ES.2 1TB 32MB SATA-II installed, in RAID 5.
Before I install the new firmware I dont have problem but after upgrade when I write files in The N5200PRO the file (1/2) result corrupt (file .tib of ATI, but I have other copy of this file).
What can I do?
I have write to support but I dont have answer.
Thank you very much.
Best regards-

[Thecus - Yvon]

Daer Sir,

According system record found your mail arrived at SEP/26 Friday 18:33 in GMT+8, we afraid engineer conldn't reply mail promptly, if other ticket/mail have to reply.

If we could wiriting file onto N5200 but .tib of ATI, thus would you please provide theses file and your system environment for us trying duplciate this case?

Or sumbit a ticket from esupport@thecus.com and included with CONF.BIN for us analysis for you?
SYSTEM->COFIG MGMT->DOWNLOAD->CONF.BIN

[edp1]

I am non able to send a mail to the address esupport, your server tell me the user esupport is unknown.
Can you tell me how I can send the mail?
Thank you.
Regards.

[Thecus - Yvon]

Dear Sir,

Sorry for typeing issue the correct should be: http:\\esupport.thecus.com