N7700 Problems with 1.5TB Seagate

[RainerStratmann]

Yvon, - next question....

Will you fix the 8TB - limitation with Raid in the next Firmware???

[Thecus - Yvon]

Dear Sir,

We jsut get the respons via the SEATOOL to exam every testing items for the HDD, if seatool response with damaged or etc and than arrange the RMA process......

[Chrisjsherwood]

I have now had 2 SMART WARNINGS, and am now concerned about the longevity of the 1.5TB drives.

I have had no further raid failures since HD firmware update, or hanging video files, the raid seems to be fine for now.

I am updating the firmware in N7700 today from 2.01.04 to 2.01.06

Chris

[tristratos]

Reply to Thecus @ Yvon

I have tested all discs that show WARNING status state on thecus n7700, with both Seatools and HDTune available for free online.

They both report non damaged sectors BUT all of those have reallocated sectors.
It has to be noted that all discs have been upgraded to SD1A and all the freezing problems are now gone. As such seagate's updated the drives and seems to be working correct right now.

As the discs are brand new and such issue should have happened, is this a known bug issue of Thecus firmware ?
Will this be fixed from your part !?

[Thecus - Yvon]

Dear Sir,

If the "Reallocated Sector" or "Current Pending Sector" occure any value from the HDD SMART, and system would mark this HDD at WANRING status for user know this HDD have bad sector or going to bad sector soon, and the N5200 with this standard to ensure the HDD health well.
Unfortunelly this HDD get "Current Pending Sector" very easily, and current we have no other brand 1.5TB HDD to compare such behavior, thus we have no reason to add the tolerance for this HDD.
Even system showing this HDD warning for some vaule occur on "Current Pending Sector" and this HDD running well, but the it is no reason why the "Current Pending Sector" increase easily, thus current we won't increase the tolerance on HDD SMART warning, it is for user's data security and hope for your undertanding.

[tristratos]

to Yvon @ Thecus

So what you are saying is that all those users that have bought 1.5T drives, even if they have updated to the latest seagate firmware SD1A, should just throw their discs drives out their window ?

Can't you simply get a workaround either from your own tech team or after cooperating with Seagate itself ?

It's sounds quite unsupporting to the end users from both ends...

T.

[Funkstar]

To be fair to Thecus, they always state you should only use disks from the certified list, and as the 1.5TB Seagate has never been on the list, it's hardly their fault it doesn't work very well with their NAS products.

[Thecus - Yvon]

Dear tristratos ,

From our testing this 1.5TB HDD working fine on SD1A, if you have concern about the warning message from the "Current Pending Sector" please choose other HDD, also if you have no concern about the "Current Pending Sector" and we could keeping this HDD with SD1A on the NAS.

Current only this Seagate 1.5TB would generated the "Current Pending Sector" easily, according to pervious experience we would make this warning message for HDD, also if compare with other 1.5TB have such same issue, we would make this working around as like add the tolerance for this item or so.

And also we doing our best to add the HDD on the HDD list as possible, it is not only for user but also to add the comatibility for Thecus NAS too.

[tristratos]

Yvon @ Thecus,

As you may say, working with those drives within n7700, with that sort of notification means when the problem actually hits, one would never know.. forcing them to loose their valuable data.

Isn't there any turnaround ? Can't this be worked out with Seagate somehow ?

T.

[Thecus - Yvon]

Dear Sir,

On the PC or NAS both via SMART to verify the HDD health status, as like some PC would showing warnaing on BIOS screen for some HDD with SMART error, alos we consult with Seagte before, and they accept the test result form the SEATOOL only, even the firmware on 1.5TB need user contact with Seagtae just able to get the firmware, and current not only SD1A but also release other version firmware for this HDD too.
Current only this 1.5TB HDD on the world, we have no other HDD to compare, thus we would recommend to consult with Seagte why this HDD generated the value on HDD easily, or we just need ignore these valuse or any workaround would be better.

http://www.thecus.com/Downloads/N770...WRN_v20106.pdf
Seagate P/N: 9JU138-300, 9JU138-336 with SD15, SD16, and SD17 ==> SD1A or newer
Seagate P/N: 9JU138-301 with CC1G ==> CC1H or newer

[tristratos]

Yvon @ Thecus

I don't get it.

You mention the drive within your latest firmware update and still you do not support it ?
How can this be ? Why do you mention it in the first place !?

As stated in several forums online, that SMART value may still be low without any hard drive issues. Why don't you simply set a tolerance of such kind ?

It sound to me that both Thecus and Seagate can't cooperate with each other to find out a solution. Isn't that a technology you know better that any of us ?

After so much time, there is no solution proposal from any of you ?
It sounds like kids playing...

T.

[Thecus - Yvon]

Daer Sir,

1. The 1.5TB doesn't list on the HDD list yet, becuase we worry about the stability on the new HDD,
on thery N7700 could working with 1.5TB HDD, but current we won't recommend to choose this Seagte 1.5TB HDD.
2. Current only this 1.5TB on the market, thus we have no other 1.5TB HDD to compare, if other 1.5TB HDD without such issue or this HDD would get the porblem in the tolerance range, how can we explain to other user?
3. It is not cooperate to each other, because it is the SMART warning level difference, because Thecus take high standard to ensure the HDD health to protect your data health.
4. The HDD warning message on the NAS only a message for user known, and we still able to running this HDD on the NAS, but user have to take the risk if HDD damaged.
5. So far we doing our best about this 1.5TB HDD for user, in reason of this HDD still with suspicion of stability, thus we won't list this on the HDD list.
6. If you insist running this HDD on N7700, and concern the SMART warning from system, please try on this firmware:

[N7700]
Latest firmware: v2.01.06
Firmware: http://www.thecus.com/Downloads/N7700_FW_2.01.06.bin
GPL: http://www.thecus.com/Downloads/GPL/...06_GPL.tar.bz2
Release Note: http://www.thecus.com/Downloads/N770...WRN_v20106.pdf
Upgrade Guide: http://www.thecus.com/Downloads/Thecus_NAS_FWUPG.pdf

[tristratos]

Yvon @ Thecus

I have installed the latest firmware of yours, but that fixes NO issue with the seagate 1.5T drive itself!!
I really don't get why you list it or include it in your docs.

You either support it OR not.
If you do, try to get a fix for it. If not, don't even include it in your docs!

Your policy sounds quite strange the least...

T.

[tristratos]

Yvon @ Thecus

So should we ever expect a fix or a workaround for this OR completely forget the idea of having the drives work correct under n7700 ?

T.

[Raboo]

tristratos, relax.

I thought she already said that they don't support it and that they are doing their best to get support for it. It's good that she keeps us updated of the progress of this issue. I don't think repeating yourself will help very much except for bugging the thread subscribers. She states perfectly clear that if you use this disk it is on your own risks. They never supported this disk so you can't really blame Theacus if you run into problems with this. Maybe you should contact Seagate for a refund if your not happy with your disks.

[tristratos]

Raboo,

I know what you are saying as well as what Yvan says and certainly there isn't any intention of mine to bug anyone.

The only reason I am still asking, is that there isn't any clear answer as to wether there is any _intention_ of fixing this known issue.

Is Thecus still working on it OR there is no intention of fixing whatsover and they will just blame seagate for it ?

It would be really nice if a clear answer was given from Thecus part.
It's the only way to decide as to wether I will get my order returned to my reseller along with the Thecus box, as this was one of the main reasons I have ever bought it in the first place.

T.