Thecus 5200br pro continious rebuild

[vyper]

Hi all.........

I have already logged this with Thecus.....but not reply for 5 days.....very dissapointing.

I have a 5200pro with 5 x Samsung 750GB drives. It was and has been working perfectly. I have it running some NFS, CIFS, ISCSI and also as a media server and web server.

It froze on day, first time ever, and i just rebooted it. It then started rebuilding the raid. i thought nothing of this as it may have been a glitch, these things happen. I then experienced another freeze. The box doesn't respond to pings, no web nothing. No error logs on the screen, or any entries in the logs. The disks are OK and no red lights.

I power it offf...... then on..... and it comes back, ok it is rebuilding but i works durning the rebuild for about 15hrs. Then it hits 99.9% on the build and goes silent..... drives stop flashing, and no access anywehre..... i am on 2.00.14 FW which is the latest at the moment.....

PLEEEEEEEEAAAAAASSSSEEEEEEEEE HELP!!!!!

Thanks all.....

[Thecus - Yvon]

Dear Sir,

Please provide your ticket number for us tracking for you.

[vyper]

Hi there.....

the call #, which is still unanswered is..... RME-550092

Help would be greatly appreciated as it has been a week since it has been logged.....



Thnaks

[Thecus - Yvon]

Dear Sir,

Thanks for your patience during holdiay season, after check the CONF.BIN and found the Samsung HDD 1 & 3 have bad sector, thus why system abnormal and following suggestion for your reference:
1. If this N5200 freezed, please power off N5200 and eject all of HDDs (pleae keep some HDD squence).
2. Power up N5200 without HDDs and update beta firmware to V2.00.15.4, this version enchance the stability for Samsung HDD.

http://www.thecus.com/Downloads/beta..._2.00.15.4.bin
http://www.thecus.com/Downloads/beta..._2.00.15.4.txt

3. After firmware update and reboot, please power off N5200 and install all HDD back with same sequence.
4. Power up N5200 and system would going to rebuild the RAID.
5. If on V2.00.15.4 and system still freeze, please power off N5200 and eject all of HDDs (pleae keep some HDD squence).
6. Power up N5200 without HDD, since booting completed and hot plug HDD back 1 by 1 with 30 sec interval (pleae keep some HDD squence).
7. And please select one of the following methods to publish NAS on the internet and we would arrnage engineer to verify this N5200 directly:

A. Public Fixed IP (most easy)
Just assign a public fixed IP on the NAS WAN port

B. DMZ (easy)
Enable Router DMZ function and fill in NAS WAN private IP in the Router DMZ column, and then tell me the Router WAN IP.

For Example:
Router WAN IP is 139.175.55.244
NAS WAN IP is 192.168.1.100
Enable Router DMZ function and fill in 192.168.1.100 for DMZ, thus the Router will forward all connection of 139.175.55.244 from internet to NAS WAN IP 192.168.1.100, than I could access to the NAS.

C. Virtual Server (port forward) (a little difficult)
Assign port 22 and 80 (or 443) forward to NAS private IP, this way only forward port 80/443 to NAS IP.

[valshare]

Hi,

have had the same problem. On one day, all my 5 Samsung 1TB have had the same issue. Have make a fast check with smartctl and notice the defect sectors. Build in the defect drive in a standard pc and repaired the defect sectors with the tool "Hdd Regenerator 1.51". All sectors was repaired an the drive runs in the RAID again.

Hope that helps.

Regards, Valshare

[Thecus - Yvon]

Dear Sir,

If it is Samsung HDD, please try with V2.00.15.4 first.
http://www.thecus.com/Downloads/beta..._2.00.15.4.bin
If update to V2.00.15.4 and still get problem please sumit a ticket to http://esupport.thecus.com and the CONF.BIN for us reference for you.
SYSTEM->CONFIG MGMT->DOWNLOAD->CONF.BIN

[valshare]

Dear Sir,

If it is Samsung HDD, please try with V2.00.15.4 first.
http://www.thecus.com/Downloads/beta..._2.00.15.4.bin
If update to V2.00.15.4 and still get problem please sumit a ticket to http://esupport.thecus.com and the CONF.BIN for us reference for you.
SYSTEM->CONFIG MGMT->DOWNLOAD->CONF.BIN

Hello Yvon,

thanx for answer. Have solved the Problem with HDD Regenerator. Has fixed all HDDs.

[vyper]

Hi all,

I have closed the call eith Thecus based the information presented from Yvon.... the new firmware at least gave me the ability to find out what was wrong. Whereas previously the 5200 would crash at the end of the rebuild, forcing it to start again. THis time round i had it report back a double disk failure. still not good but at least the base device is good. I have been able to reboot and get the raid back in a degraded mode, with only a single disk out at the moemnt. I am chasing up with the Samsung service centre now on getting my first disk back in order....then i'll get the second one out to them too...

Once again, Thanks to all....

[valshare]

Hi all,

I have closed the call eith Thecus based the information presented from Yvon.... the new firmware at least gave me the ability to find out what was wrong. Whereas previously the 5200 would crash at the end of the rebuild, forcing it to start again. THis time round i had it report back a double disk failure. still not good but at least the base device is good. I have been able to reboot and get the raid back in a degraded mode, with only a single disk out at the moemnt. I am chasing up with the Samsung service centre now on getting my first disk back in order....then i'll get the second one out to them too...

Once again, Thanks to all....

Hi,

please try HDD Regenerator. That helpes me the get back my raid5.

Regards, Valle