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Thread: 7700 and WD RE4-GP (WD2002FYPS)

  1. #33
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Just a followup.

    All 8 2tb re4 in a dell md1000 in raid-6

    4+TB written to it, used constantly, 3 consistency checks run.

    NOOO errors, at all

    None on any drive

  2. #34
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    So enough about DELL!


    WHAT IS THE CASE WITH THECUS n7700 AFTER ALL ?
    ANYONE FROM THECUS ? ANY OFFICIAL ANNOUNCEMENT FOR THE MATTER ?
    ANY WORKING FIRMWARE AFTER SO MUCH TIME !?!?

    ARE 2TB DRIVES COMPATIBLE WITH n7700 NAS/SAS !?

    (Excuse my caps, but this delay is becoming a joke)

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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Well... I think that the Thecus support is really going worst...(was it good before?)...

    How can Thecus add disks in the certified list and then remove some?...it's a big joke. there.

    Why is Thecus not taking care of tickets/clients? Maybe they have to be a bit more reactive...

    They realeased the N7700SAS and they are pushing forward some information as ...it's a dual core cpu....but I didn't found any SMP info in the kernel...(I checked in the normal 7700 as the firmware is the same, as far as I know..maybe I'm wrong will see)...so Maybe it's not compiled for two cores...

    I'm running with the 1TB WD (all slots filled up), since more than 6 months now...no issues at all (Raid 6). So I'm quiet sure that the problem is coming from the Thecus itself...by having issues with large capacity disks.

    I have no time to look deeper in the kernel..but why other NAS boxes have no issues? Is that not something that Thecus can do to improve a bit?

  4. #36
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Hello,

    I have 4 2TB WD RE4-GP (WD2002FYPS) in a Thecus N7700SAS in RAID 10.
    It's not working with the latest firmware 3.00.04!!!!
    Many RAID degrades and rebuilds, it takes hours to rebuild (more than 15 hours)
    Create a tech ticket at Thecus but no response.
    Now i'm trying to switch my WD HD's for Hitachi 2TB , downside: warranty for only 2+1 extra years, cost about EUR 8 extra)

    John.

  5. #37
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    I have no problems with my seven WD RE- GP HDD´s in my N7700 til now since firmeware 2.01.10.14!!
    I can stream videos and music with every format, filling the N7700 and so on...

    But I confirm to the other user: Thecus should fixed the problem with WD before they support new HDD´s like Hitachi HDD´s

    Best regards
    Last edited by RainerStratmann; 13-09-2009 at 02:52 PM.

  6. #38
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    It's not working with the latest firmware 3.00.04, everyday day a drop out

    Back to 2.01.10.14 is not possible or is there al sulotion for this?

    For firmware 2 there was a downgrade rom available! Somebody found for firmware 3?

  7. #39
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Quote Originally Posted by tristratos View Post
    So enough about DELL!
    Sorry, but others need to know

    I have now had 1 drive drop out, but it was a bad drive, it won't spin up and is being replaced by WD

    But the raid runs like a champ.

    The other 7, no media errors, at all


  8. #40
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    When is the new firmware coming? It really sucks waiting and hearing nothing! I think thecus can't fix it
    One thing for sure no more Thecus for me! Is there a downgrade ROM?

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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Quote Originally Posted by doubeld1979 View Post
    When is the new firmware coming? It really sucks waiting and hearing nothing! I think thecus can't fix it
    One thing for sure no more Thecus for me! Is there a downgrade ROM?

    Hi doubeld1979,

    did you expect an answer from Thecus support? Majority of tickets have no answers at all....Sorry to say but support is reaaaaaaaaallly bad. It's more or less no support.

    I think that they don't really care about users. Instead of bulding new systems they must first do a stable firmware. Why other NAS don't have these kind of issues with Hds...

  10. #42
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    totally agree with both of you doubeld1979 and lexos

    really a shame, a 7700 with 7 WD re4 power off for more than a week now and waiting......

    waiting waiting.....

  11. #43
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    The real problem is that the box is built on a SOFTWARE raid

    That can be slow, is really open to failure on any glitch, which is what people are seeing

    I put 7 1TB disks in mine, and it now is the DR backup for my Dell

    It works fine like that

    By the way, I've had a SECOND WD 2TB RE4 drop out, spin down problem. WD replaced it no problem, but their QC must be off. Thats 2 failed drives in 1 month out of 9

    Thank goodness for Raid-6 and hot spares
    Last edited by philhu; 24-09-2009 at 04:41 PM.

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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Finally It's working for me after updating to 3.00.07, its working now almost 10 days!

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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Thank you for the info doubeld1979, I'm going to try this one then, there is also the 3.00.07a now?
    thanks again for sharing

  14. #46
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    its workig.. no tahts not true..

    i receive today a ticket post back from thecus.

    Dear Sir,

    Sorry to inform you about this information, so far we are still not fixing the WD 2TB issue.
    (We have to remind you the WD2002FYPS didn’t be listed on Thecus HDD support list.)

    Do you have the chance to move the WD 2TB to Seagate or Hitachi 1.5/2TB drives?
    We recommend you moving to Seagate or Hitachi 2TB drive would be a better and efficient solution.
    Here is the last HDD compatible list for reference,
    thecus.com/Downloads/HDD_List/N7700_N7700SAS_N8800_N8800SAS_SATA_HDD_list_2009-10-22.pdf

    We also find the WD RE4 GP Product Change Notice about Firmware Revision Change at the following address,
    files.qnap.com/download/Forum/WD_New_Firmware_Release.pdf

    Best Regards,
    Thecus Support Team
    the probem is not fix!

  15. #47
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    Hello smack,

    What do you mean by "problem not fix..."
    Did you uptade all your WD2002FYPS with this new firmware 04.05G05, that I can't find enywhere so far?

    I would like to give it a try, but can't find it on wd web site????

    thanks for sharing

    regards

  16. #48
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    Re: 7700 and WD RE4-GP (WD2002FYPS)

    I diddn't read properly :

    This new firmware (04.05G05) is not downgrade compatible with the
    current firmware (04.05G04)

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