@ Thecus Support

I opened a ticket at Thecus support on the 13th May after I had a drive go bad in my N7700 which crashed the unit completely (non-responsive web UI, LCD on front of the unit frozen). I had to hard power it off, and the unit was running but the web UI was completely non-responsive, on a reboot it dropped a good drive, and on another reboot it dropped a 3rd drive. I was asked for my config.bin, so I replied to the ticket with the file.

I just received the following email from Thecus:

This message concerns your ticket #GKY-664290. We have not received any response back from you in 168 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this e-mail.

Subject: Compromised disk, NAS CPU at 100% locking web UI
Department: N7700
Priority: Normal
Status: Open

Please note that the ticket will automatically be closed within 48 hours if no response is received from you. The ticket will not be closed in the case that you send another reply.

Thecus Technology Corp.

It appears that Thecus has not responded for 7 days so this automated system thinks I'm the one holding things up and has sent me this message. This ticket is still outstanding and I do not wish for it to be closed.

Regards
Clint

Any answer for this yet?

My support ticket have no answers yet either, 6 days have passed, this is not feeling good.

Next time, don´t buy a TheCus device.

My ticket is 6 month old and was never replied.

Regards, Valle