FTP and Media server problems on 4100 Pro

[Wegg]

Post number 1.

[Wegg]

Post Number 2.

[Wegg]

This is number 3. . . so that I can post a URL. . .

[Wegg]

f o u r is a nice number. It comes after three and before 5.

[Wegg]

FIVE! Yay! Now I can post URLs. . . Hopefully.

[Wegg]

I'm having issues with not being able to connect to my Thecus through my router. I have created a video demonstrating the issue. In it you can see me successfully connect to another ftp server I have set up on a windows machine and how with nothing changed, it won't allow me to connect to the Thecus. :-(

http://www.eggington.net/~wegg/FTPIssues_B.mp4

AND!

The built in media server does not re-scan the contents of the folder no matter how many times you try. :-(

A video for that as well.

http://www.eggington.net/~wegg/MediaServerProblems.mp4

Twonkey Media Server works perfectly but. . . I don't feel as thought I should have to pay for something that I . . . in theory. . . have already paid for. :-(

I would love it if I could get some help resolving these issues. Support doesn't seem to like replying to my "ticket".

[Thecus - Ivan]

Dear Wegg,

Please provide me with your ticket number.

For the media server issue, after you have rescan the folder, please also do a scan for
media server on PS3.

What files do you have in other folders?
_____________________________

Official Thecus Support Representative

[Wegg]

Its all the same. .mp4 files generated from my little camcorder. They all work.

I have tried re-scanning for media servers from the PS3 but there does not appear to be any re-scan folders option on the PS3. With Twonkey and other media servers the folders updated as I make changes so I'm not quite sure there is a need to manually scan from the PS3.

JKU-72347-728 is my ticket number for the FTP issue.

[Wegg]

FTP issues have been resolved! The LAN port for some reason doesn't allow connections from the router but the WAN port does. So now I can ftp onto my thecus from outside of my network. Yay!

[Thecus - Ivan]

Dear Wegg,

Please try upgrade to the latest firmware on both N4100PRO and PS3 and try again.

_____________________________

Official Thecus Support Representative

[Wegg]

I have v2.01.09 installed on the Thecus and System Software 2.80 on the PS3. As far as I can tell thats the latest on both. No change.

[Thecus - Ivan]

Dear Wegg,

There may be too many files or sub folders under one route folder, try open 1 or 2 new route folders
and move sub folders to the new route folders and try again.

_____________________________

Official Thecus Support Representative

[Wegg]

But. . . it works on Twonkey!?! Is this not considered a bug? Couldn't you. . . go in there and fix it?