N4100: After firmwareupdate no webinterface left

[snake115]

hi together
after the firmware-upgrade to 1.3.06, i'm not able to config the N4100 over the webinterface. so, my customer is not able to work with it anymore...:-(

i know from different posts, that can be a problem, but i never found a solution for this.
is there some idea for resolving or is just a replacement of the N4100 the best solution???

i have open a ticket (XFR-338659) in case of the urgency but no answer from the thecus-support :-(

can you help me, b.t.w. my reseller has no products from thecus now...so i have also no support from there...

best regards
roger


update: 15.09.09: I have still no answer from the support of Thecus. I'm defintely not happy with this situation and the company. No replies....None of you has the same problem?!

[snake115]

no help or information available? and still no support from thecus. definitely not a good choice if you have problems...

[Thecus - Ivan]

Dear snake115,

I will ask our technical department to have a look at your issue.

You will get a reply shortly.

_____________________________

Official Thecus Support Representative

[snake115]

Now, we have the 22.09. and i have still no answer from the Thecus support about my problem.

Thats definetly sucks. How can you use a thecus environment if you have NO support in case of a failure.

In fact, since 10 days has my customer no chance to go into the webinterface....and configure his stuff..

@ivan: how do u informed the support? with smoking signs?