N8800 Froze; Rebooted and RAID is GONE!!!

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Originally Posted by wouterb

Hello, I had the same last night, after a proper and normal shutdown on my N7700 by the webinterface and a normal boot later on the total RAID5 configuration doesn't exist anymore,

Please tell me if you were able to get your data back, :crazy::crazy:

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Thanks Thecus boy's

You and the Thecus team are really fantastic !!!!!!!!!
I can reach my data and shares again, thank you so much!
For now, thank a thousand time!!

A ticket to the support group and they solved the problem remotely, wonderful!

Quote:

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Originally Posted by wouterb

Thanks Thecus boy's

You and the Thecus team are really fantastic !!!!!!!!!
I can reach my data and shares again, thank you so much!
For now, thank a thousand time!!

A ticket to the support group and they solved the problem remotely, wonderful!

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While I had everything fixed and restored back to working order, I still believe there is some underlying problem with the N8800. The person came remotely into my N8800 seemed to know exactly was he was doing. While I had a general understanding of what this person did, I was amazed at how fast he/she switched between various session (putty, web, windows command prompt, desktop, etc.) to get the task done.

My only assumption was that whoever fixed my N8800 must had done so very routinely. I hope they can produce some updates that would eliminate our issues for good.