Thecus N2200 Slow Transfer Speed

Hi all,

I have just recently bought the Thecus N2200 (latest Firmware), it is connected to my Linksys WAG200G modem router.

Initial set up was ok (JBOD as only one 1TB Western Digital 7200 RPM in one of the slots). However I have encoutered the following problems:

1. Transfer speed from my wired networked PC and wirless networked PC to the THECUS can only acheive 10MB/second and 1.27MB/second respectivley? is that normal? if not, any suggestion??

2. Given the above slow speed, I had to copy my media files to N2200 using USB copy function. 181 GB took 4 hours to copy. There was no option to copy a certain type of medial files (music, movie) into a default created folders in the N2200. So all of my media files ended up in USBcopy folder. Now it has prompted to another question/problem.

3. After moving media files to the Thecus storage, I want to sort them out and put them in the right folders (MOVIE, MUSIC...etc.). I have noticed that the tranfers speed (between files and folders within the THECUS) is so so extremely slow, only around 850kb/second max. This is unbelievable.

I emailed THECUS support and was told "Moving files between folders on N2200 is throught network. Usually the speed on N2200 are :
Read: 35.57 MB/s
Write: 19.51MB/s"

I have not acheived even 1% of the said speed.

4. The unit dropped out all the time when I did multiple downloads from utorrent.

5. When streaming movie (750MB avi file) from PS3, it occasionaly popped up DLNA error message and I had to shut down the N2200 and restart it.

I am sorry for such a long post but very disappointed with this N2200 and really want to get rid of it unless someone can help me out. Could someone please help?

Many Thanks in Advance.

Quote:

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Originally Posted by danielx5

1. Transfer speed from my wired networked PC and wirless networked PC to the THECUS can only acheive 10MB/second and 1.27MB/second respectivley? is that normal? if not, any suggestion??

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Dear danielx5,
I got my N2200 just yesterday and was not able to go anywhere above 600 KB/sec while copying to NAS. I was using wireless connection which was only utilising 10% of connection and local HDD was not a factor as I was using SSD drive. Tried copying small files, single big file - same result.

I have just received an email from Thecus support, and here is what I was told

"The speed we test is under simple network enviroment-directly connect N2200 to computer.

The real network enviroment will affect the speed of transfer.
Would you please try to test under directly connection? "

If i wants a direct connection with the said speed (Read: 35.57 MB/s
Write: 19.51MB/s). Why would I buy the NAS for in the first place? I just get a normal external portable hard drive.

This is truly a misleading product.

Dear danielx5,

The reason we asked you to try connect your NAS directly with your PC is to see if there are any problem with the NAS itself, if the speed turns out to be normal when connected directly to the PC, then the buttleneck could be somewhere on your network settings.

Please contact our support again if you experience any further problems.
_____________________________

Official Thecus Support Representative

Ivan,

For the test to work, am I supposed to plug the ethernet cable from the NAS to my computer and what default IP address is used to access the NAS?

Thanks

Dear danielx5,

The default IP for N2200 is 192.168.1.100, when connecting, please make sure your PC and NAS are in on the same IP segement.

_____________________________

Official Thecus Support Representative

Danilex5,

Make sure you set your computers IP as static and in the same range. Something like 192.168.1.200.

Ivan,

My Thecus is always on static IP. (192.168.1.100)

I plug it directly into my laptop to run the test.

But I can not access it via its default IP.

It may be a stupid question but hey...

Is your network gigabit throughout? i.e. cat5e/cat6 with capable router/switch?

Speeds capped at 10Mb/s would indicate cat5 and 10/100Mb equipment?

Might be just coincidence tho...

My network is not Gigabit, router is Linksys WAG200G (4 10/100MB ports).

I use a Cat5 cable.

Dear danielx5,

Have you set your PC's IP on the same segement as your NAS? like 192.168.1.101

_____________________________

Official Thecus Support Representative

yes,

My computer IP 192.168.1.104.

Have you used WD's diagnostic tool on the HDD? I was having a similar issue, my write speeds were maxing out at about 5MB/s, I'm RMAing the drive. A networked speed of 10MB/s is normal using a 10/100 router. If you want to take advantage of higher speeds, you'll have to upgrade to gigabit. I picked up a gigabit switch off newegg for 20 bucks and I'm averaging about 27MB/s.

Quote:

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Originally Posted by danielx5

My network is not Gigabit, router is Linksys WAG200G (4 10/100MB ports).

I use a Cat5 cable.

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So what kind of speed to you expect? :confused:

10/100MB is in theory capable of 12.5Mb/s right?

Not sure what are you asking here...

"After moving media files to the Thecus storage, I want to sort them out and put them in the right folders (MOVIE, MUSIC...etc.). I have noticed that the tranfers speed (between files and folders within the THECUS) is so so extremely slow, only around 850kb/second max"

Spoon, you sound like an expert. Perhaps, you can help me with the above.......

Speeds between share will be slow that's correct.

Do you have something like Web File Manager/File Manager on your NAS? This should move files instantly from one place to another (mind you I'm not a Thecus user so just assuming, I've got QNAP TS-509)

Let me know.


Adrian

/EDIT

Quick browse through AJAX Demo Menu tells me that Webdisk is the equivalent of Web File Manager in Thecus so try that.

Quote:

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Originally Posted by danielx5

"After moving media files to the Thecus storage, I want to sort them out and put them in the right folders (MOVIE, MUSIC...etc.). I have noticed that the tranfers speed (between files and folders within the THECUS) is so so extremely slow, only around 850kb/second max"

Spoon, you sound like an expert. Perhaps, you can help me with the above.......

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Do it with ftp it moves the file instantly !!

(Slow speeds)I have noticed this is a recouring theme with most thecus products below the n7700pro series (tho i think a duo chip in a nas is over kill !!!)
I personnaly dont think the hardware/software and configuration isnt tuned well enough to allow good speeds on the older models, if i were you i wouldnt bother upgrading to gigabit network for home if you are using thecus products you wont see much of a increase in speeds and you will be disappointed, obviously the speeds are dependant on serval criteria
1st the drives you are using
2nd the raid configuration (raid 5) being the slowest,
3rd wether the wan/lan uses jumbo frame rates, and if the mtu can be changed to allow more speeds,
4th the type of network you have 10/100/1000 ??
5th how samba is configured to allow buffer sizes etc for example A larger buffer size will give better speeds but too much will choke the system and it will have the adverse affect, think samba on thecus is buffered to 8192 or around there maybe try doubling it, (if the system can handle it ??? this would have to done in the smb.conf file and i havented tried it so dosent know if it works) there are other adjustments that can be made to samba in the conf file to give more speeds like the log level etc)
6th And this important go make your own nas this can be done from an old computer and the software free !!!, and your speeds will be 10x faster and thats no joke, i love thecus products but the old stuff is too slow, failing that and you have lots of money go buy a n7700 ive not experienced it but i can tell by looking at the harware the speeds will prob be good !!!

Side note, ive just built my own nas after owning a thecus box for a year and from an old pc celeron d chip which is pretty slow put a gigabit card in it, ive put freenas on it and im experiencing speeds never below 50MB/s read and write and upto 70MB/s !!!!

Spoon,

Thecus N2200 has webdisk just like AJAX Demo Menu.

However there is no such function to move files between folders within the Thecus inside the Webdisk. would love to have that function on board.

How are you transferring the files from folder to folder?

Quote:

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Originally Posted by Extra-Titanian

How are you transferring the files from folder to folder?

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if you use an ftp client you can drag and drop between folders its almost instant

i must say i havnt had to many problems with speeds for my n2200 im pretty happy with it at the momnet besided the BT client which is totaly unusable but besdies that im very happy with the unit.

hopefully a new client will be released soon or at least some doco on how to convert modules from the N2100 so i can try one of them, but thats a topic for another thread

i do find however that if i use ftp client rather than SMB the speed tends to be a little bit better

cheers

Sweet. Can you delete from the USBCopy folder with FTP? I transferred a bunch of stuff from a thumbdrive and now it's all stuck in the folder because I'm not Unix/nobody.

Quote:

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Originally Posted by Extra-Titanian

Sweet. Can you delete from the USBCopy folder with FTP? I transferred a bunch of stuff from a thumbdrive and now it's all stuck in the folder because I'm not Unix/nobody.

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As a possible solution i would use 'winscp' prog log into the server via sftp and as user root then delete what ya need too but becareful dont play around in there and delete the wrong stuff it could be fatal !
Another solution you could change permissions of the files via ftp then delete, you should be able to do this with admin status unsure tho as never tried .

Ohh you have to have ssh modual installed to log in via sftp also
Actually you may not need to log in via sftp but just ftp, as root user should give you acess to delete it.

Also if the files were wrote by nobody then you have guest access on so another way to delete them would be to log in as guest and delete prob the easiest option to be honest

I just upgraded the new firmware for N2200 3.00.07E.

Now I can't access the NAS web interface via its IP anymore, it got a little blue screen right in the middle with a distorted image at the bottom.

Quote:

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Originally Posted by danielx5

I just upgraded the new firmware for N2200 3.00.07E.

Now I can't access the NAS web interface via its IP anymore, it got a little blue screen right in the middle with a distorted image at the bottom.

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Can you get to it through your Network and Sharing center? If you can, you might want to pull all your data off it and then do a clean install. I always do clean installs for that very reason. :) Hopefully it works. You might want to take a minute and run a HD Tune test on the drives you've got in it too.