N7700: No more access to webinterface or LCM screen

[malibbs]

Hi Thecus NAS User,
I tried to install a info module, the N7700 just says "o.k", but the info-modul was not shown as "installed". I tried to install again, but same procedure. Than I tried to install any other module - none was shown as installed.
(The modules are "working" because I had them installed 2 weeks before, just for testing and then uninstalled again).
I noticed also the CPU working at 20-40% load without any user connected or any application working on the NAS!
6h later I tried to login again via webinterface and got a "The page cannot be displayed" error message.
LCD Interfaces shows only stripes like a barcode. I can still access my mapped data drive and I am still able to ping the NAS. The HDD LED`s are flashing (why?... rebuilt (without need)?).

Now my question:
HOW CAN I RESTART the NAS without (!!!) any risk for the Raid 5, let´s say: my data ?
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As long as the HDD´s LED are flashing I don`t want to make any cold-restart or shutdown....


Thanks and kind regards,
Martin from Germany

BTW: Thecus support always gives an answer, BUT it looks always like a "quick answer" without an
acceptable answer or solution :-(

[CarlosMC]

It has happened to me some times,... the system gets frozen, so I only can pust on button for a while and it restarts ... Thecus, told me to install firmware 3.07a, but now my wd20EASD disks are falling from the raid, but no freezes at all...

And also I have some comment for thecus support, they told me, change drives an upgrade, but I spent 1150 € in discs,... and now???? Do I have to eat them???

[malibbs]

Hi CarlosMC,

does this mean, pushing the Front Button for a while will Soft-Reboot the NAS ?
Does this mean, pushing this button during the HDD LED´s are flashing because of write operations is nearly without danger for the raid ?
(I don`t know what the NAS is doing with the Raid, perhaps there are only read operations - i really don´t know!)

In short, is pushing the front button equal to Software restart or shutdown ?


I`m sorry, that I can`t say anything about WD-drives, because I`m using 5 x Samsung and one Seagate until now without problems, except for the samsung drives showing no S.M.A.R.T. info :-(
But I can say, that after 2 weeks of using the NAS the first error came up with "CPU FAN Failure".
I had to demount the NAS, looking for the fan and than rebuilding the NAS (no error found).
After 2 weeks (NOT years!) ? That can`t be true!! What about quality nowadays ?

kind regards
Martin