I have an iMac and a MacBookPro laptop and have been set up (wirelessly) with a Thecus N3200Pro with 3tb of storage to use as my main storage area (late 2008). When this was first set up, the external drive was always visible in my menu. after a while, this changed and I always had to connect by clicking on the Network icon and then clicking 'Connect' on the pop-up screen. This would frequently disconnect.
Recently, this pop-up stopped appearing and I had to log into the Thecus IP address on the internet before the N3200Pro would power up. About two weeks ago, I lost this access all together. As this is my main means of storing my files, especially image and movie files, this is a major problem. I contacted esupport and was sent some instructions but this was not entirely clear - partly because of the English and partly because of my limited knowledge of how networks operate. I am relatively savvy technically (at least I can follow instructions) but I am therefore concerned that I might wipe all these precious files. I am also not sure that the hardware was correctly set up as this took some time and the person who set it up had not come across this hardware before. In addition, there seemed to be issues because this is a Mac context.
I was advised to "reset the N3200 and configure it again" but it is not clear how to do this - o, more importantly, whether it is possible to wipe my files !
I hope someone can help me.