n4200=garbage

I am extremely upset with the n4200 I just bought. I am getting horrible transfer speeds. Copying files between shares on the NAS I am getting maximum 900KBps. If I transfer files from my PC to the NAS I get 2MBps at the most. To pay $800+ for this and get those speeds is beyond unacceptable. This thing is unusable. I am running raid 5 with 4x 1TB sataII WD RE3 drives. Seriously I can't believe this device was even released for sale. I hope somebody can help me or I will just return this for a Netgear ReadyNAS NVX Pioneer with transfer speeds of 75MBps. Thanks for any input!

Sound like you're transferring through a 802.11g wireless network which the speed is perfectly fine.

I helped a mate setting up a NAS and he got the same speed, he thought he is going through LAN when he didn't switch off the wireless!

Dear arthurleung,

Have you completed building RAID ? file transfer speed will be slow if RAID building is still in progress.

Please also provide me with your network enviroment and settings to better assist you.

_____________________________

Official Thecus Support Representative

Through Wireless N I get around 5MBps, through 54G or through a 10 / 100 network 2MBps sounds correct. To increase the speed of the transfer rates your network including the Router will need to 10/1000 Gbit, any 10 / 100 device connected on the network will bottleneck the transfer speeds.

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Originally Posted by arthurleung

Sound like you're transferring through a 802.11g wireless network which the speed is perfectly fine.

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Surely you mean 802.11b, right?

Ok so when I am hardwired I still only get 9MBps. I have 10/100/1000 nic & router. What is the point in having a NAS if it will only transfer at those slow speeds?? How can I use this as a media server like that? I feel that this absolutely unacceptable. iTunes locks up when I set the library to this NAS. IMHO this thing is useless. My RAID has been built prior to these tests. This thing is going back unless i get this resolved by the end of the week. :censored:

Jr33

To confirm you are using a modem/router or a Router and separate modem?

Best Regards

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Originally Posted by spoon_

Surely you mean 802.11b, right?

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I do mean 802.11g. Max real-life rate of 802.11g I've ever got is about 2.8MB/s. 802.11b would be something like 600KB/s max. That is sitting almost next to the AP.

9MB/s over GbE is definitely too slow for the spec But it could be the array running in degrade mode or initializing, or your iTune is going through your files while you're transferring, resulting in your slow speed.

I am using a D-Link N Extreme DIR-655. My modem is a Docsis 3.0 Moto Surfboard. My network is very basic. 700KBps between shares is what really doesn't make sense to me. It is just moving from one folder to another on the array.

Jr33

Try removing the Docsis 3.0 Moto Surfboard from the network and disable DHCP on the router to use just as a switch and then re-check the speeds. From experience I have found having any 10 / 100 device on the network restricts transfer speeds.

same results. the only devices i had on my network were my laptop & n4200

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Originally Posted by Jr33

Copying files between shares on the NAS I am getting maximum 900KBps

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Originally Posted by arthurleung

Sound like you're transferring through a 802.11g wireless network which the speed is perfectly fine.

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Quote:

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Originally Posted by spoon_

Surely you mean 802.11b, right?

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Originally Posted by arthurleung

I do mean 802.11g. Max real-life rate of 802.11g I've ever got is about 2.8MB/s. 802.11b would be something like 600KB/s max. That is sitting almost next to the AP.

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b will do more than 1MB/s... So at 900KBps he wouldn't even break a sweat of g :)
Assuming he was using g wasn't correct based on his speed.

He was using wireless tho...

Dear Jr33,

I have just did a test on N4200 and I got below result:

Window XP
FW Version V3.00.12.8
RAID 5

Write
90MB/s
Read
103MB/s

Please go to Esupport and submit a ticket and also provide us with your config.bin for our tech support team to assist you.

You can download your config bin under System-ConfigMgnt-download

_____________________________

Official Thecus Support Representative

wow! what software did you use to test? i was just going by files I was moving around. I submitted a ticket on Sunday and got a reply telling me to double check a few settings. I changed them and replied, but have not received a reply since....

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From the conf.bin file, we found the WAN port is not working normally.

e1000: eth0: e1000_watchdog_task: NIC Link is Down
e1000: eth0: e1000_watchdog_task: NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX/TX
e1000: eth0: e1000_watchdog_task: NIC Link is Down
e1000: eth0: e1000_watchdog_task: NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX/TX
e1000: eth0: e1000_watchdog_task: NIC Link is Down

We suggest to try a different LAN Cable/Switch Port, or better yet, connect computer directly to NAS using a Standard Straight Ethernet Cable. One end of the cable connect to NAS, the other end connect to computer, just be sure to statically configure an appropriate IP address for your computer.

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I connected my laptop straight to the nas and transferred some files and it peaked at 9.4MBps and then leveled off around 3.5MBps. With my router taken out of the equation all together the results are no better than before. My conclusion tells me that there is definitely something wrong with this unit.

Dear Jr33,

The performance test was done using IOmeter.

Please also try connect your NAS with another Internet Cable.
_____________________________

Official Thecus Support Representative

I used a different cable with no better results. I just downloaded Iometer. i was just curious about setting this up for a test. How many workers should I use. I currently just have 1 set up. For Access specifications I just chose default. For disk targets I am just using a mapped drive from the NAS. I am using Win7 x64

Dear Jr33,

are you connecting via LAN or WAN port from Thecus NAS?
_____________________________

Official Thecus Support Representative

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Originally Posted by Thecus - Ivan

Dear Jr33,

are you connecting via LAN or WAN port from Thecus NAS?
_____________________________

Official Thecus Support Representative

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I am using the wan port with a static ip.

have you checked you're using a Cat 5E or 6 cable? the E is important for gigabit as normal Cat5 will cause some routers/NICs to fail to negotiate properly. Normally it will say Cat 5, Cat 5E on the cable.

Be sure you're using one that says 5E for gigabit between the NAS, router and laptop.

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Originally Posted by kellyharding

have you checked you're using a Cat 5E or 6 cable? the E is important for gigabit as normal Cat5 will cause some routers/NICs to fail to negotiate properly. Normally it will say Cat 5, Cat 5E on the cable.

Be sure you're using one that says 5E for gigabit between the NAS, router and laptop.

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I am using 5e. I am fed up with this thing and Thecus' tech support. I have a ticket open and I have last emailed them 1 week ago. What a joke. Honestly I will never buy another Thecus product again.

http://s206.photobucket.com/albums/b...t=Untitled.png

Maybe your WAN is having problem?

My N4200 has the following figure.
Read = 76 MB/s
Write = 83 MB/s

System : Windows 7, copying 2GB single file

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Originally Posted by akuma666

Maybe your WAN is having problem?

My N4200 has the following figure.
Read = 76 MB/s
Write = 83 MB/s

System : Windows 7, copying 2GB single file

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it probably is but i am not getting any replies from thecus tech support. thecus you are a horrible company. F_U!

With that attitude of you, it's best not to answer you ever! Come on, be polite!

N4200 having high speed transfers here. Looks like you have a problem in your own network setup and as far as I can read you're a starter with that. First check your environment before pointing out to others.

hold up. I bypased everything in mynetwork and plugged straight into the wan port and cant get over 10megs on 2 different pcs. I have been polite to tech support and have done everything they asked.i haven't heard anything in 2 weeks now. I an extremely upset with the service I have received. My beef is with thecus not any body on here.

If you're sure that the problem is in your N4200 NAS, why not returning it to your supplier and demand an new one to confirm your assumptions? You allready heard from people it can run on really nice speeds, so it's not the model design itself.

And for NAS devices there are a lot of good other brands, so your problem will be fixed soon if you take the next step ;)

Good luck!

Dear Jr33,

Can you please provide me with your ticket number?

_____________________________

Official Thecus Support Representative